How are we doing?
We regularly assess our performance against a wide range of measures to ensure that we are delivering a quality service to our customers. Performance reports are presented to management, board and committees.
The Scrutiny Panel is a group of customers who come together to discuss how we are performing. They also undertake a range of activities designed to check that we are delivering on our promises to you. As part of this work they have selected a number of performance measures which are important to them as customers. These are reported to them each time they meet.
You can access the latest report presented to the group below, under performance measures
Key Performance Indicators
We also monitor our performance against a range of Key Performance Indicators which are collected by a number of Housing Associations. This enables us to compare how we perform compared to others.
Any suggestions?
We are keen to tell you about our performance on services which matter most to you. If there is anything you would like to see us reporting our performance on that isn’t covered at the moment, please either telephone us on 01782 635200, e-mail us at enquiries@aspirehousing.co.uk. We will then consider you request, do our best to accommodate it and let you know the outcome in writing.
