telecare services association code of practise

Our Care CALL service is a member of Telecare Services Association and in October 2001 was awarded full compliance with the Telecare Services Association Code of Practice. The Association was formed in March 1995. It is a not-for-profit company owned by members and was formed to undertake the following activities:

To promote awareness of the social alarms sector and its activities To promote good working practice within the social alarm sector To set, raise and monitor standards of practice, products and service within the social alarm sector To provide information, advice and assistance to individuals and organisations in respect of the social alarms sector. On average over 5,000 calls from customers are received annually by Care CALL, via state of the art computerised technology. The Care CALL service is compliant with ASAP targets on speed of answering calls i.e. 95% of all calls answered within 30 seconds, and in order to provide a quality service we continuously monitor the quality of assistance we provide. We do this by recording all calls received by the Care CALL Centre.