A new agreement is helping Newcastle householders get the best advice on housing issues.
The enhanced service sees the introduction of a triage system, where customers can benefit from on the spot housing advice, rather than waiting for an appointment or for referrals to be made to other service providers.
The NHA team has increased from seven to 12, to ensure people are readily available to help customers.
The focus of the enhanced service is homelessness prevention and NHA have a range of tools available to them including debt advice, legal advice, deposit guarantee scheme, sanctuary scheme and family mediation.
NHA offers free, confidential and impartial advice to help residents with issues such as finding accommodation, getting the right housing and welfare benefits and understanding their legal rights.
NHA can also advise on:
- Rent and mortgage arrears
- What to do if you are threatened with eviction or repossession
- What to do if your present accommodation is unsuitable due to medical needs
- What to do if your landlord is asking you to leave
- What to do if your parents are asking you to move out
- What to do if you are experiencing domestic violence
Advisers are able to discuss a range of housing options from the realistic opportunities of accessing social rented properties through the housing register to accessing private rented or supported accommodation.
An emergency out of hours service is also available for urgent homeless cases at evenings, weekends and bank holidays on 01782 615599.
For further information about the service contact Wendy Lamont, Housing Advice Manager, on 635200 or email her at wlamont@aspirehousing.co.uk
