Aspire Housing is getting views from customers about the services that will be on offer from the company’s new town centre office.
Customers who are already involved in the company’s activities, have been invited to an event, organised by the local housing association, to give their views about what works well and what can be improved.
Helen Hughes, Business Support Manager at Aspire Housing, is keen to get customers’ views.She said: “Our customers are at the heart of everything we do and we want to know what they would like to see on offer, as part of our customer service review.
She added: “This event will focus on our key service areas and we hope that customers will fully participate in the workshops that we have planned and get really involved.”
Working with Aspire Housing to review its processes and coordinate the event, is HouseMark – an organisation dedicated to improving housing performance and jointly owned by the Chartered Institute of Housing and the National Housing Federation.
Carole Halfacre, Assistant Director of Consultancy at HouseMark said: “We are working with Aspire Housing to review the delivery of customer services, to ensure processes are effective and efficient in delivering a customer focussed service from the company’s new town centre offices.
She continued: “We are sure that the event will be a huge success and customers will be fully involved in shaping Aspire’s service delivery for the future”.
Aspire Housing has recently started work on the new offices on Merrial Street in Newcastle and will open its doors to customers in the Spring 2009.
The conference will be held at Keele Hall on Tuesday 7 October 2008, in conjunction with National Customer Service Week (6-12 October).
For further information about the event or the Customer Services Review, contact Helen Hughes at Aspire Housing on 01782 635200 or email her at hhughes@aspirehousing.co.uk
Aspire Housing provides over 15,000 customers with quality affordable homes across North Staffordshire and South Cheshire.
Issued by Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, Staffordshire ST5 0QW.
For further details, please contact Wendy Dale, Communications Coordinator on:T: 01782 635200 extn. 4841; E: wdale@aspirehousing.co.uk; W: www.aspirehousing.co.uk
HouseMarkis the joint subsidiary of the Chartered Institute of Housing (CIH) and the National Housing Federation (NHF) - two not-for-profit organisations dedicated to improving housing standards. HouseMark is committed to working for, and with, the social housing sector to improve performance and efficiency.
For further details, contact Janet Richards T: 024 7646 0500, E:janet.richards@housemark.co.ukW: www.housemark.co.uk
