We have six teams of estate caretakers covering the Newcastle area and maintaining all of Aspire Housing's 33 Neighbourhood areas.
They carry out a large number of duties including:
- Litter picking – Responsive. Respond to complaints from 1 hour to 3 working days depending on location and amount. Patrol all streets at least twice a week to monitor and deal with problem areas.
- Fly tipping – Responsive. To remove dangerous or hazardous materials within 24 hours. Respond to complaints from 1 hour to 3 working days depending on location and amount. Patrol all streets at least twice a week to monitor and deal with problem areas.
- Bulk refuse collection – Offer service once a week to customers. This service is arranged through the customer services team - COMPLETE THE REQUEST FORM
- Leaf removal – seasonal. Respond to where required. Patrol all streets at least twice a week to monitor and deal with problem areas.
- Gritting – Seasonal. Only areas/footpaths where Aspire is responsible. And where there is a potential Health and safety implication.
- Removing moss/slip hazards - Only areas/footpaths where Aspire is responsible. And where there is a potential Health and safety implication.
- Maintenance of garage areas - Responsive. Respond to complaints from 1 hour to 3 working days depending on location and amount. Patrol all areas at least twice a week to monitor and deal with problem areas.
- Graffiti removal – Remove graffiti which is offensive or racist within 24 hours. Remove all other reported graffiti within 3 working days.
- Void properties/gardens – Check all voids daily. Maintain gardens/externals as required.
- Inspection of communal/grassed areas – Responsive. Respond to complaints from 1 hour to 3 working days depending on location and amount. Incorporate into street patrols - at least twice a week to monitor and deal with problem areas.
