Aspire Housing’s Care CALL provides a telecare monitoring service 24 hours a day, 365 days per year. Our system allows us to be there for you at 'the touch of a button', giving you greater independence, reassurance, security and peace of mind.
Who is the service for?
It is especially popular with older people, vulnerable people, disabled people and carers and is not just limited to Aspire Housing customers.
The service is widely available irrespective of whether you live in Aspire Housing property, private rental or you own your own home it extends to customers living outside the borough on Newcastle under Lyme.
What do I need?
To install our equipment all we need is a telephone socket with a power point close by. The Care CALL unit is plugged into your main telephone socket and electricity supply. You will also be provided with a pendant which you can be worn around your neck or attached to a wrist strap which should be kept with you at all time. The pendant works in conjunction with the main unit (the one plugged into your telephone socket) and provides greater freedom of movement within your property and which must be pressed should you require assistance.
Once we have installed the Care CALL alarm equipment we will explain how the equipment works and how to make it work for you. This will include the regular testing of the equipment to make sure it is working correctly.
How can I use the equipment?
An alarm call can be made by activating the button on the care call unit, pressing your pendant, or by activating any of the telecare sensors. The Care CALL unit will then automatically dial through to the 24/7 monitoring Centre where your call will be answered as soon as possible. The Care CALL Operator who answers your call will know immediately who they are talking to without having to ask as your personal details will automatically appear on the computer screen. You do not even have to get to the phone to speak as the Care CALL base unit is fitted with a powerful microphone and speaker. The Operator will speak to you and if you require help will agree with you what action will be taken. This might be to call your family, your GP or the emergency services or simply reassurance.
Following the installation of an alarm unit you will be asked to give the some personal information that will help us in the event of an emergency e.g. family and friends we can contact; G.P. information; medical history etc. Please keep us fully informed of any changes to this information.
If you feel your alarm equipment is not working properly please report it to a member of the Care Call team as soon as possible.
All alarm calls into the Monitoring centre are voice recorded for security purpose and copies of these tapes are securely held for 12 months.
Telecare
In addition to the standard care call equipment we provide and install a range of Telecare sensors.
Telecare offers a range of discreet sensors that can be used with the Care CALL base unit to automatically raise a call to the monitoring centre if a problem is detected. The sensors can detect a number of different situations for example; a fall, a fire or a flood or even raise an alert if you do not return to bed during the night. A package can be put together based on an individual assessment of your needs to help you to stay independent and safe in your own home for as long as you choose.
Currently Telecare equipment is only provided at the request of Social Care & Health.
How do I get the service?
If you would like to know more about Care CALL and the services we can offer to you, please contact us on 0800 085 7543 or email enquiries@aspirehousing.co.uk
How much will I have to pay?
There is a service charge for Care CALL/Telecare service. For details please contact a member of the Independent Living team on free phone 0800 085 7543 who will be happy to provide you with full information.
Accreditation and Awards
Our Care CALL and Telecare service is a member of the Telecare Services Association (T.S.A) and in May 2008 we were successful in gaining re-accreditation to the T.S.A. Code of Practice having previously held this accreditation since 1995 (TSA formerly known as Assoc of Social Alarm Providers.
This an external validation for the community alarm service and is awarded against a strict criteria of performance and quality measures.
