Located in Merrial Street in Newcastle’s town centre, adjacent to Newcastle Civic Centre, the Centre provides customers with a convenient and easily accessible office from which to access a number of core housing services that were previously delivered from our offices on The Brampton.
- Reporting repairs
- Registering for housing with Aspire
- Housing Options and Homelessness advice
- Money and Debt advice
- Tenancy Advice
Customer Services Centre Opening Hours
Customers also access all of our services through our call centre which provides a high quality service with fully trained staff to take your calls.
Around 60 staff work at the Centre spread over four customer focused teams of;
