Customers are responsible for the cost of carrying out any repairs, which
are not attributable to fair wear and tear, as indicated by the tenancy
agreement.
Customers will be recharged for unnecessary expenditure incurred by Aspire Housing as a result of:
- alterations undertaken without Aspire Housing’s prior consent
- unsatisfactory home alterations
- customer appliances causing electrical or other faults
- gaining access due to lost or forgotten keys
- gaining access to make safe emergency repairs
Customers are also responsible for:
- repairs required as a result of damage caused by themselves,
members of their household or visitors - repairs to decorations
- repairs to sheds
- reglazing as a result of cracked or broken windows
In some circumstances such as accidental or criminal damage, managers
will have discretion to waive the charge for the repair.
Customers in receipt of state retirement pension for example will be
exempt from reglazing costs.
Aspire Housing may carry out some repairs, which are the customer’s
responsibility on request, and the customer will be recharged for
this service.
Aspire Housing recognises that our customers have diverse and
unique requirements. We will endeavour to recognise and consider
these requirements when considering recharging customers for
rechargeable repairs.
