• Coronavirus Notice: We’re continually reviewing the impact of Covid-19 on our ability to deliver services to customers. We’re posting information on our website and on social media to make customers aware of any changes to our services. Our latest advice can be found here>.

  • We've recently changed 'My Account' on our website portal. For security you will need to reset your account password, if you need some help try watching this video. Thank you. 

Technology is now all around us and it's becoming ever more important in everyday life, that's why many of us now have social media accounts like Facebook to keep connected to friends and family, and an online bank account to look after your finances.  

Online accounts or web accounts have a range of uses to benefit you, which is why earlier this year we worked with some of our customers to develop and launch this brand-new website including a 'My Account' area which makes it quicker and easier than ever to log your repairs and pay your rent online. 

 

 

So, what do you get with an Aspire Housing web account?  

Here's the top 5: 

  1. You can contact us using live web chat weekdays 9am – 5pm if you are unsure about something or can’t find the correct information. If you can’t get in contact during those hours, simply fill out a contact form and we'll get back to you.

  2. Through your online account you can book repairs and choose the most convenient time slot, helping you get your appointment booked and repair completed as quickly as possible.

  3. It is important to make sure that you are on top of your rent payments, so we have made it easy to view what you have paid, and we show whether it is your rent or maintenance costs. But it is just as important to know how much you are in credit, so you can ensure you are able to pay your rent if you are short one month.

  4. When you're logged into your account you'll have access to a range of information and services, you'll easily be able to find the contact for the team that is best suited to help you.

  5. Find out what's going on in your area, by looking at the new events calendar. So many community events and advice drop-ins, with no appointment necessary. 

 

To register for an online account simply click create an account now. If you have your tenancy reference to hand it'll take just a few minutes 

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