We’ve implemented a range of support services in recent weeks to help ensure the wellbeing of our vulnerable customers. We’ve reallocated many of our services to adapt to the ongoing crisis and prioritised the support of older and more vulnerable customers.  

Over the coming days and weeks our wellbeing checks are extending to all of our customers. 


Wellbeing checks 

Right now, we’re making weekly support phone calls to over 2,200 vulnerable customers and offering additional support including money advice, arranging collection of prescriptions and delivery of food and essential items, liaising with utility providers, and providing access to mental health support. 

We know more than ever we’re needed, to help those people in our communities who need it. 

Andrei Szatkowski, Executive Director of Customer Experience at Aspire Housing, said: “We have teams working solidly to make these important support calls, not just to check on our customers and find out whether they need anything, but to let them know that somebody is there if they need our support.  

“Whether someone needs urgent food or medicine, or simply needs to hear a friendly voice on the other end of the phone, we’ll do whatever we can to help or to direct people to where help may be available.” 


Supporting your finances 

We know times are really tough right now and as well as our specialist money advisors being on hand to offer you advice and support to obtain the benefits you’re entitled to, we’ve also partnered with other local organisations. To help provide food and essential items if you need it, we’re working with Newcastle & Staffs Foodbank, along with Woods Catering and local shops for those who may not be eligible for the foodbank. 

Our charity, Realise, has significantly increased its funding into our hardship fund, which our colleagues can access to provide you with urgent financial assistance when necessary.  


Ongoing support 

Through Realise charity we’re a part of the Newcastle-under-Lyme Covid-19 Support Network . Here you can register to help you get any support you need due to self-isolation and shielding, whether it’s delivery of food and essential items, help walking your dog, collecting your prescription, or just a friendly ear at the end of the phone. 

If you’re an Aspire Housing customer please expect a call, email or text from us. We’ll just be checking you’re ok, and we won’t bother you again if you’re fine! We just want to ensure if you need support, we helping you get it. 

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