• Coronavirus Notice: We’re continually reviewing the impact of Covid-19 on our ability to deliver services to customers. We’re posting information on our website and on social media to make customers aware of any changes to our services. Our latest advice can be found here>.

  • We've recently changed 'My Account' on our website portal. For security you will need to reset your account password, if you need some help try watching this video. Thank you. 

We know times change and lives get busier. So we have 'My Account' for Aspire Housing customers. My Account is a quicker, easier way to manage your tenancy and get in touch with us. You can log in through our website anytime, anywhere, using any device – laptop, tablet or smartphone.

 

 

 

Getting started

Before you get going, you just need to create a new password for your account. To do this, simply head to our website, go to login and select 'forgotten login details'. You will then need to enter your email, and enter a new password from there.

 

Choose how you want to be contacted

You can update your contact details yourself, and you can also choose how you want us to contact you. Your account will list any contacts you may need to know, including the Neighbourhood Officer, Neighbourhood Assistant, Responsive Repairs Scheduler, Responsive Repairs Team Leader, Income Collection Advisor, and Income Recovery Advisor who is responsible for your area.

 

Report your repairs

Reporting your repairs is now easier and faster. ‘Report a repair’ allows you to create appointments online – allowing you to book your repair at a time that suits you best. Through our website you'll be able to book the following services:

  • Plumbers
  • Electricity
  • Gas
  • Bricklaying
  • Roofs, Walls & Paths
  • Plastering & Rendering
  • Wall Tiles & Floor Coverings

 

Request home improvements

Through 'My Account', you can request alterations and improvements you may want to do the property, such as adding a patio or decking, installing a smart meter, or installing an outside tap. Once you have filled out your application a member of our team will contact you to collect as much information as possible to assess the application. You will be able to track the application online to see if it has been accepted.

 

View your statements and make payments

There’s no need to search through paperwork to find your statements anymore! You can see past and current statements online at any time. You’ll also be able to make payments to keep your rent account up to date.

So, why wait? Update your account now and discover a new and better service!

My Account

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