Due to the coronavirus outbreak we’re now only carrying out emergency repairs and annual gas service and electricity checks. We’re sorry to disrupt our normal service. However, we must do this to protect you and our colleagues from the risk of spreading coronavirus. We'll also be wearing gloves and masks to futher protect you and our colleagues on our visit, if you're self isolating.
Your safety and our colleagues’ safety are of utmost importance to us. Gas and electricity checks are mandatory for us to ensure your homes are safe for you, which is why we’re prioritising those visits, and we’re taking the appropriate measures to keep you and our colleagues safe when we carry these out.
We’re also prioritising emergency repairs. An emergency repair is:
- Total loss of power
- Communal lights not working
- Insecure properties
- No hot water
- Blocked toilet or drain
- No heating
- Fire alarm failure
- Structural issues to property causing safety concern
- Uncontrollable water leak
- Failure of door entry system
These repairs will keep you safe in your home during an emergency.
We’re sorry that we can’t currently take bookings for non-emergency repairs. We understand this is going to be inconvenient; each week we usually carry out about 450 repairs. However, we’re following Government advice to minimise contact to reduce the spread of the virus and we’re diverting all of our available resources to annual gas and electricity checks and emergency repairs, when people need it most.
If you have a non-emergency repair booked in the next few weeks, we will be contacting you to cancel the booking and rearrange an appointment at a time to suit you.
As soon as we can resume our usual repairs service we will do, and we will update you via our telephone message, on our website, on social media and via email.
We are here to support you and answer any questions you have – please contact us via live web chat or call us on 01782 635200.