• On Monday 16th May, we will only be operating an emergency repairs line due to our team attending a first aid course.

    This means that between 8:00 am and 4:00 pm our phone lines will be emergency repairs only, with the out of hours kicking in at 4:00 pm.

    We apologise for any inconvenience. Thank you.

What is damp and mould?

Damp is caused by excess moisture in a home and can then lead to mould and mildew appearing on your walls, windows frames, skirting boards, floors and furniture. This causes damage to the interior of a home.

It appears as lots of black dots, forming large clouds across the surfaces.

Hints and tips

  1. Heat your property as best you can. By doing this you can help to dry out damp spaces.

  2. Ventilate your property, particularly when cooking and bathing. Keep other doors in the house shut to prevent loss of heat and spreading of condensation around the house.

  3. Remove excess moisture from cool surfaces to prevent mould spores from germinating.

  4. Consider occupancy levels within your home and the humidity levels generated. 

  5. Clean areas of minor mould growth with an approved Mould & Mildew treatment in accordance with the manufacturer’s recommendations.
  1. Cover or block trickle ventilation or air bricks within your home.

  2. Isolate or switch off the extractor fans in the kitchen or bathroom. Keep the moisture in the air as low as possible!

  3. Leave condensation on windows or frames, give your windows a wipe with a cloth especially in the mornings!

  4. Dry large volumes of clothes on radiators, particularly during winter months. You can risk mould and also rusty radiators.

  5. Leave kitchen and bathroom doors open when in use.


We can help 

We know condensation, damp and mould can be a pain but we want to know about it. If you notice early signs of condensation, damp and mould in your property, speak to our team who can provide you with the best advice to manage the problem and stop it developing. 

If you notice considerable signs of condensation, damp and mould within your property our team will work to rectify the issue and work towards a preventive plan. 

If you feel you are struggling to put the heating on to help dry out any damp within your property, please contact our Money Advice team who can help support you with financial queries and provide advice.  

Report the issue to us
Dealing with condensation, damp and mould growth in your home

What are the different types of dampness? What is condensation? How to reduce condensation in your home? Find out how to deal with this in our booklet below.