Before you reach for the phone...
We have developed our FAQs to answer your query online. This is the simplest, quickest way to find the answer to your query saving you time.
Of course, we realise sometimes you might need to talk to someone so if you can't find what you need online, why don't you try Live Chat to talk to one of our customer excellence advisors.
Easier and quicker access to your account
Do you want to report a repair, pay your rent or update your details? No need to call us, simply login to My account where you can access your Aspire Housing account 24/7 securely from any device, anywhere.
If you don't have a login it takes a few minutes to create an account.
Make a compliment, comment or complaint
We'd love to hear from you, and there are a number of ways you can contact us:
• Online – use this form to send us some feedback
• Live Web Chat - open Monday to Friday 10am to 4pm
• Call us on 01782 635200 - open Monday to Friday 8am to 5pm
• Write to us at:
Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW
We'll do our best to resolve any concerns straight away, and if you're unhappy with our response we have a formal complaints process too.
Find answers to the most common questions
Ever wondered what our policy is on pets? What to do if you need a repair? When our next community event is?
Why not search our ever growing FAQs where the answers are only a few clicks away.
By Live Chat
Simply click on 'Live Chat' to talk with a customer adviser during working hours.
Aspire @ Castle House
Visit our customer self-serve centre at Castle House, Newcastle for help and advice.
Castle House is open:
Monday - Friday 9am - 1pm
For help getting online to pay your rent and log repairs.
Advice sessions are hosted at Castle House on:
Money Advice drop in - 1pm - 4pm
Pre-tenancy training 1pm - 2pm
Money matters 2pm - 4pm
Rent arrears surgery 1pm - 3.30pm
Money Advice drop in 1pm - 4pm