We’re continually reviewing the impact Coronavirus (COVID-19) has on our ability to operate our services. We’ll update our website with the latest information regarding any changes to our services or processes should changes be needed.
Read the personal note from our CEO Sinéad Butters
Take a look at our latest newsletter that we have emailed or mailed to our customers, that gives lots of advice and information.
On 18th May 2020, Christopher Pincher, Minister of State for Housing, wrote to social housing residents in England setting out all the measures that are in place to support social housing residents during the next phase towards reopening society. This includes information about maintenance and repairs, gas safety checks, remediation works, home moves, support for domestic abuse victims and anti-social behaviour. Here's the letter for your reference
Delivering services in a 'Covid Secure' way
As we resume some of our services that were temporarily stopped, we’d like to assure you that we’re doing everything we can to ensure the safety of you and our colleagues. We continue to follow all Government guidance in all service areas.
Our Risk Assessment
If you’d like to know more about the measures we’re taking to ensure your safety and that of our colleagues during the remobilisation of our services, you can find this in our COVID-19 risk assessment.
Change in our repairs service due to Coronavirus
Due to the coronavirus outbreak we’re now only carrying out emergency repairs and essential safety checks. We’re sorry to disrupt our normal service however we must do this to protect you and our colleagues from the risk of spreading coronavirus. We'll be wearing gloves and masks, and keeping a safe distance to further protect you and our colleagues during our visit.
Your safety and our colleague’s safety are of most importance to us. Gas and electricity checks are mandatory for us to ensure your homes are safe for you, that’s why we’re prioritising those visits, and we’re taking the appropriate measures to keep you and our colleagues safe when we carry these out.
We’re also prioritising emergency repairs. An emergency repair is:
- Total loss of power
- Communal lights not working
- Insecure properties
- No hot water
- Blocked toilet or drain
- No heating
- Fire alarm failure
- Structural issues to property causing safety concern
- Uncontrollable water leak
- Failure of door entry system
These repairs will keep you safe in your home during an emergency.
We’re sorry that we can’t currently take bookings for non-emergency repairs. We understand this is inconvenient; each week we usually carry out about 450 repairs. However, we’re following Government advice to minimise contact to reduce the spread of the virus and we’re diverting all of our available resources to annual gas and electricity checks and emergency repairs, when people need it most.
If you have a non-emergency repair booked in the next few weeks, we will be contacting you to cancel the booking and rearrange an appointment at a time to suit you.
As soon as we can resume our usual repairs service we will do, and we will update you via our telephone message, on our website, on social media and via email.
We are here to support you and answer any questions you have – please contact us via live web chat or call us on 01782 635200.