Community living advice
What matters most to us at this time is ensuring you feel you are receiving the right information at the right time and that the information is reassuring and helpful.
Please continue to raise your questions so we can keep you as up to date as possible.
Your continued support during this time is greatly appreciated. If we feel that coronavirus could further impact our services to you, we will ensure you are kept informed of any changes.
What are you doing in my Community Living Scheme?
Who manages my Community Living scheme?
Each scheme has a dedicated Community Living Advisor, you will receive a telephone call each week, you can find your Community Living Advisor details here
What services do I receive?
The services that our Community Living Advisors provide have had to adapt during lockdown to minimise unnecessary contact. As a team, we have prioritised the wellbeing of our customers during this time through weekly welfare calls and visits to Community Living schemes. We have been arranging a variety of important services, such as dog walking, food delivery, and collecting prescriptions. And we’ve also introduced new services, including our newsletter and activity packs, to make sure people are kept informed and entertained through this challenging time.
We’ve started letting non enclosed bungalow schemes and some enclosed apartment blocks we will also be introducing customer ‘groups’ so we can introduce socially distanced activities outside.
We continue to follow government guidelines to keep you and our colleagues safe.
What measures are you taking to keep customers and colleagues safe?
Our colleagues have been briefed and given guidance and training on how to work safely.
Over the coming weeks, we will be looking to remobilise your community living activities in a phased approach when we feel it is safe to do so and in line with Government advice. You’ll receive further information on this remobilisation from your Community Living Advisor, via the next newsletter, and on our website.
Everyone should do what they can to stop coronavirus spreading.
It is particularly important for people who:
- Are 70 or over
- Have a long-term condition
- Have a weakened immune system
Here are just some of the ways we're helping our Community Living Customers.
Past editions of the newsletter