This is a lovely development of apartments up for rent for over 55’s. This is a new development of 89 apartments.
This is a great conversion from a former nursing home into 19 modern homes for affordable rent.
This development involves:
There are 4 weeks each year where we do not add a rent charge to your rent account.
These are the last 2 weeks in December and the last 2 weeks in March.
If you pay by Direct Debit, the rent free weeks are taken into account when your payment amount is calculated, so that you pay an equal amount throughout the year.
Shared Owners rent is calculated on a monthly basis and therefore don't get any rent free weeks.
We’ll try to resolve any concerns you have raised quickly, and a colleague will be in touch to rectify the problem. However, if we are not able to resolve the issue we will log this as a formal complaint. We have a three-stage process for dealing with formal complaints:
Stage 1 – Formal complaints
Formal complaints are allocated to a specific person in the business who will contact you (either by phone, or face-to-face) to discuss your concerns. We aim to resolve all formal complaints within five working days and will write to you to confirm the result of our investigations.
If you’re not satisfied with our response, you have the right to appeal against our decision, within 14 days of our written response being sent to you.
Stage 2 - Appeals
Appeals against a complaint’s decision will be considered by someone who’s not been involved in the complaint (usually a Head of Service). They may contact you to discuss your complaint to find out why you’re unhappy with the original decision and to see if you have any further information. The decision of the appeal investigation will be final.
The Housing Ombudsman Service (HOS)
If they are not satisfied following the outcome of their appeal then Aspire’s Housing customers have the right to progress their complaint to the Housing Ombudsman Service. (This does not apply to customers of Achieve Training or Realise).
The Housing Ombudsman can be contacted at:
The Housing Ombudsman Service
PO Box 152
Telephone: 0300 111 3000