Fire Safety in your home

We are committed to keeping our customers safe, so we have a staying safe policy and useful information also provided here on our website to ensure this. Your safety is our priority, and we encourage you to familiarise yourself with the advice and policies below to protect yourself and others.

 

Staying Safe Policy

  • Make sure you know where your nearest exit is and be clear about your quickest escape route from your home/building. Think about a safe place to remain if your exit is blocked by fire or smoke.
  • Evacuate your home/building if you hear a smoke detector or fire alarm, or if you see smoke or fire. Walk at a normal pace and stay calm.
  • If your escape route is blocked by fire or smoke, take refuge in a safe place, and if possible raise the alarm and contact the Fire and Rescue Service.
  • Do not take risks or attempt to fight a fire. Do not return to your home/building for any reason until authorised to do so by the Fire and Rescue Service.
  • Familiarise yourself with emergency contact numbers and procedures, and ensure all household members understand what to do in case of an emergency.
  • If you have any vulnerabilities or mobility issues, make sure you have a personal emergency plan in place and inform your housing provider if you need additional assistance.

 

Fire Safety Advice

  • Keep your escape routes clear and do not store belongings, including mobility scooters, in stairwells and corridors.
  • Never leave appliances such as cookers, tumble dryers, heaters, or fires switched on when you are either asleep or out of your home.
  • Never place flammable items (e.g. clothes, paper) near to or covering storage heaters, stove tops, or gas/solid fuel fires.
  • Never prop open or remove the closing mechanism from the front entrance door to a flat.
  • Test the smoke detectors in your home every week.
  • Ensure electrical sockets are not overloaded with multiple appliances, as this can cause overheating and fire hazards.
  • Dispose of cigarettes responsibly—never smoke in bed, and always use a proper ashtray placed on a stable, heat-resistant surface.
  • Be cautious when using candles or open flames. Always keep them away from flammable materials and never leave them unattended.

Fire safety is extremely important. For further information, see:

Cheshire Fire and Rescue Service

Staffordshire Fire and Rescue Service

 

What We Do for Your Safety

  • Carry out suitable fire risk assessments of all relevant premises using appropriately trained staff or contractors.
  • Promote a ‘stay safe’ policy across all of our properties in the event of a fire.
  • Consult with staff and residents and the Fire and Rescue Service to ensure effective fire safety planning.
  • Review our fire safety performance using independent advisors.
  • Provide and maintain, where appropriate, fire detection equipment, emergency lighting, fire fighting equipment, and evacuation signage in our properties.
  • Enforce a clean and clear environment in the common parts of our buildings.
  • Offer regular fire safety checks and inspections to identify and eliminate potential hazards.
  • Ensure that our staff and contractors are fully trained in fire safety procedures and emergency response.
  • Work closely with local authorities and emergency services to continually improve safety measures and best practices.

Your cooperation is essential in maintaining a safe living environment for everyone. If you have concerns or require further assistance regarding fire safety, please contact our team.

Our Fire Safety policies

Fire Safety Policy
Fire Safety in Communal Areas Policy