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The Housing Ombudsman Service

The Housing Ombudsman is an independent service who can investigate complaints and make recommendations to landlords to resolve situations where it thinks that the landlord may not have acted in a reasonable or fair way.  This service does not apply to PM Training or Realise customers.

 

There is an eight-week period after receiving the appeal outcome before a customer can refer their complaint The Housing Ombudsman Service.

 

Aspire will fully cooperate with The Housing Ombudsman in any investigation and will make available to them any records or information they may request.

 

The Housing Ombudsman can be contacted at:

The Housing Ombudsman Service

PO Box 152

Liverpool

L33 7WQ

Telephone: 0300 111 3000

Email: info@housing-ombudsman.co.uk

Website: www.housing-ambudsman.org.uk

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