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When I try to log into 'My account' online I get a message “We’re sorry, the details you entered don't match our records, please check them and try again” ?

You need to use your email address to log into your online 'My account'. Check that the email that you’re using is the one that you registered with and that it is typed in correctly.

Fields are case sensitive – Check that you are using the correct capitals and lower case letters.

Have you validated your My account?  Please complete step 2 of the registration.

If two people use the same email address to register for a 'My account', the duplication means that it won’t be recognised.  Your 'My account' will accept joint registrations but you need to use separate email addresses. If you need any help with this please contact our customer excellence team on 01782 635200.

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