Closing date: 1st  August 2021

Interview date: 10th August 2021


Job Description

Income Collections Advisor

Fixed Term until 31St March 2022, 37 hours

Salary: £21,159.00 annually

Newcastle-under-Lyme, Staffordshire


An exciting opportunity has arisen to join our Income Team.

The Income Advisor role includes contacting customers that are in arrears with their rent to come to satisfactory arrangements to clear their debt. This will involve contacting by telephone and other communication channels. Advice and support is offered to customers to enable them to manage their rent account with regards to housing benefit, Universal Credit, welfare benefits and support services offered by the Group. The ability to challenge customer behaviour in terms of paying priority debts is essential

This role requires a passion for making a difference to our customers' lives, excellent communication and negotiation skills and the ability to handle difficult conversations.


For more information contact Justine Addison, Income Manager or Paul Malkin, Head of Customer Services on 01782 854850 and leave a message for a callback.


Please note we do not accept CVs you will need to download the below application form and email it to

we are aspire: we are three businesses, Aspire Housing, Achieve Training and the Realise charity. Together, we blend commercial expertise with a social purpose and revitalise communities by providing homes, training, employment, and support.

Working for Aspire you will share our values in achieving our goals.
Our values… we are ambitious, we are creative, we are collaborative.

We are an equal opportunities employer.


Income Collections Advisor

Candidate Requirements

Income Collections Advisor

Employment Details

  • Employment Type: Fixed Term until 31st March 2022
  • Hours: 37 hours
  • Pay: £21,159.00 annually 


To apply:         



Phone:                               01782 854818


Please note we do not accept CVs you will need to download the below application form and email it to


For more details about how to apply view our How to apply guide

Download Application form - Word

Download Application form - Adobe