Important information
Legionella bacteria can grow in water systems where water has been left standing (stagnation). Your taps and showerheads can pass this disease onto you. Find out below how to make sure your water is safe.
Making your water safe
What is Legionnaires’ disease?
Legionnaires’ disease is a form of pneumonia, caused by Legionella bacteria. With 400-500 cases reported in the UK each year, the disease is quite rare. Anyone can catch it, but most sufferers tend to be over 50 years old.
Anyone with a weak immune system, an underlying condition or those who smoke or are heavy drinkers, are at greater risk. The bacteria won’t multiply in temperatures below 20°C and can’t survive above 60°C. Stagnant water stored between 20°C and 45°C provides the best breeding conditions.
minimise risks is to ensure regular use
of water in your home and to follow the guidance below
How to Make Your Water Safe
✔ Use the Water
Legionella bacteria grows in stagnant water. Regularly using taps and showers ensures fresh water flows through the system.
✔ Keep Showerheads Clean
Limescale build-up can provide a breeding ground for Legionella bacteria. Clean and descale showerheads every three months using
a descaler or white vinegar.
✔ Report Water Issues
If your hot water isn’t hot enough or your cold water isn’t cold enough, report it. There may be an issue with the system that requires maintenance.
Report water issues to us
Good maintenance is important to minimise the risk
If the hot water isn’t hot enough or the cold water cold enough let us know. There may be a problem with the water system.
We’ll make repairs if necessary and ensure your water system is working correctly to reduce the risk of bacterial growth within the system.