A brief guide for customers on what help and support is available for money and benefit issues.
Every year we help hundreds of our customers to manage their homes, claim benefits, get back into work, and pay their bills.
We are keen to help our customers with money issues. We recognise that problems managing money can have a negative effect on people’s health and wellbeing and affect their ability to sustain their tenancy.
Can you or anyone in your household answer YES to any of these questions?
If you have answered YES then we may be of use to you.
If you are interested in finding out more about any of these above services and products, please contact us on 01782 635200 or email us at enquiries@aspirehousing.co.uk.
Our support services are available during office hours. If you phone us but we are out of office, leave us a message and we'll contact you back.
If you are looking for confidential help, advice and support, we may in some cases offer home visits and we also provide advice sessions across the borough.
Phone us on 01782 635200 and we will explain accessibility and availability in more detail.
Our team of fully trained Money advisors can help you to get debts under control. They can help you to plan a budget, contact creditors on your behalf and help you with long term strategies and solutions such as bankruptcy, payment plans and debt relief orders. The service is free and confidential. All they ask is you tell them about all of your debt, follow the strategy that you have agreed and keep them informed of any changes in your circumstances.
If you would like to find out more about our Money Advice Team contact us on 01782 635200 or send us an email at moneyadviceteam@aspirehousing.co.uk
Our rents team can help you with claiming housing benefits, calculating your entitlement and helping you with any disputes or problems you may have with your claim.
Our Money Advice Team can help advise you where you have been turned down for a benefit and you don’t agree with the decision. They can help you to lodge an appeal, advise you on the merits of taking an appeal further and offer appeal preparation and representation in some circumstances.
If you want advice about housing benefit, contact our Income Management Team on 01782 635200.
If you want advice about benefits please contact the Money Advice Team on 01782 635200 or email us at moneyadviceteam@aspirehousing.co.uk
Service | Telephone |
---|---|
Age UK | |
Benefit Enquiry Line | |
Citizens Advice Bureau | |
Community Legal Service |
|
Disability Solutions | |
National Debtline | |
Newcastle Council | |
Pension Service | |
Social Services Newcastle Borough |
Copyright © 2021 Aspire Housing. All Rights Reserved.
Registered office: Aspire Housing Limited, Kingsley, The Brampton, Newcastle-under-Lyme, Staffordshire ST5 0QW