Tenancy services

Tenancy services - online anytime

We've changed the way we interact to make it easier for you to get things done. You can login to your account any time, any place, on any device.

You can pay your rent, report a repair, and check out what's happening in your area. So, whether you're armchair surfing, on a bus browsing, or logging on in your lunch break, you'll be able to do what you want safely and easily online.


Aspire Housing COmmunity Events

Each year we hold a number of events in and around our communities as part of the Aspire Housing service.

Whether it's Get Togethers, Neighbourhood Walkabouts or Drop-ins, you can chat to members of the Aspire team about any issues you're facing as well as enquire about any adidtional help you may need.

Tenancy services - your home

From moving in and moving out to everything in between, we have a handy guide or a useful website to help in every situation.

Want to know how to re-pressurise your boiler, change a plug or swap energy supplier? You can find helpful hints, tricks and tips in your Aspire account. If you need any additional help, you can get in touch with any of our teams.

You may also be able to get help from the Handy Person service, this is a referral service, so please contact your Neighbourhood Coordinator or call us on 01782 635200.

Case studies

Living the dream

A young family looking for affordable accommodation has scooped a prize property in a stunning new development.

Mother-of-two, Sophie O’Neill, and her partner John Moss have bought a £150,000 three-bedroom home in Silverdale’s Heritage Park through the Aspire Housing shared ownership scheme.

The couple could not have afforded this dream property on their own and they are thrilled with the comfort and style in their new surroundings.

Sophie, aged 26, said: “We had been looking for a family home for around £75,000, but the properties on the normal housing market at that price were tiny, old and not in areas where we wanted to live...

Read more

Frequently asked questions

  1. How do I apply for a mutual exchange?

    If you are suitably housed but would still like to move, you can swap your home using online mutual exchange service, HomeSwapper. The site lets you advertise your property and find someone under a different social landlord to swap with. As an Aspire Housing customer, your registration with HomeSwapper is free – once approved, you’ll be able to search and view matches.

    Find a home


    Once you’ve found someone to exchange with;  you both need to complete a Mutual Exchange application form.

    Mutual Exchange Application.pdf [pdf] 523KB

    Send this to Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW for the attention of your neighbourhood officer.

    Once received, the exchange can be considered and we’ll contact you to explain the next steps.

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  2. Can I mutual exchange?

    Yes, if you are a tenant with a social landlord, you can register with HomeSwapper for a mutual exchange. To do this you will need:

    • To have been a tenant for 12 months or more
    • Have a clear rent account
    • Have no ongoing anti-social behaviour (ASB) cases
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  3. I’ve been offered an Aspire Housing property – what do I need to do?

    Call us on 01782 635200 within 24 hours of receiving your offer. If we don’t hear from you within 24 hours, the property will be offered to another customer.

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    2. Tenancy Services
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  4. How long does it take before being offered an Aspire Housing property?

    The length of time before you receive an offer can vary. Once you’ve registered and placed your bids, a shortlist is arranged in order of eligibility banding – you'll receive feedback on your position once the shortlist has been made to find out how your application is being considered.

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  5. What is a transfer?

    If you have been an Aspire Housing tenant for 12 months or more, you may be able to request a move to another Aspire property through HomeHunt – this is known as a transfer.

    Register with HomeHunt

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