• On Monday 16th May, we will only be operating an emergency repairs line due to our team attending a first aid course.

    This means that between 8:00 am and 4:00 pm our phone lines will be emergency repairs only, with the out of hours kicking in at 4:00 pm.

    We apologise for any inconvenience. Thank you.

Locality Working

Our new approach to delivering services

"At Aspire, we have been working hard on changing the way we deliver our services to our customers. Following feedback from Chat 2 Aspire, we have developed a new approach to working within our communities and have recently introduced a more customer-centric service that really puts our customers at the heart of everything we do. 

Our new locality model sees the introduction of a brand-new role, which we are calling a Locality Coordinator. The focus for this role will be to build strong relationships with our customers, focusing on what people can do, what they bring to their community and how they can make the most of their talents.  

Our Locality Coordinators will be that ‘one person up the garden path’ spending a lot of their time in our communities, speaking to our customers, and tailoring their approach to meet their needs. We want our customers and communities to thrive, and we see our new model as the springboard to achieve this."

- Jon Dickin, Head of NeighbourhoodsJon D Graphic

Localities Infographic - LB


What matters most to you?

(Some key examples from Chat 2 Aspire)
  • Friendly neighbours
  • Being close to shops and your town centre
  • Being digitally connected
  • Access to clean and litter-free green spaces
  • Safe neighbourhoods
  • Seeing your Locality Coordinator in your community
  • Access to education
  • Access to repairs and regular updates
  • Events and activities for children and young people to access
  • Being involved in helping to improve your services and communities
Infographic - Localities - LB  (re-sized) (1)

Find your Locality Coordinator

Reach out to your Locality Coordinator

When it comes to your home, we understand that not everything can be done over the phone or online. Your Locality Coordinator is here to help you and your neighbours when you need it.

Northwest (Kidsgrove)

Locality Manager: Natalie Noone

Senior Coordinator: Jennie Haque 

Locality Coordinators: 

Michelle Padmos: Kidsgrove, Newchapel, Mow Cop and Butt Lane. 

Sharon Plant: Talke Pits

Kelly Colclough: Butt Lane, Talke. 

Lynsey Whittingham: Audley, Alsager, Bignall End, Halmerend, Alsagers Bank, Sandbach.

Daniel Betts: Wood Lane, Middlewich, Crewe, Poynton, Vine Bank, Winsford, Wilmslow, Moulton, Northwich, Hankelow, Nantwich
Sandbach, Wistaston, and Willaston. 

Northeast (Chesterton & Crackley)

Locality Manager: Rich Ketterick

Senior Coordinator: Mick Wright

Locality Coordinators: 

Dave Poxton: Chesterton

Neil Reeves: Crackley

Amy Jones: Upper Milehouse, The Meadows, Wilmott Drive

Clare Cooper/Jane Cottrell: Wolstanton

Mick Wright: Bradwell

Central (Cross Heath and Knutton)

Locality Manager: Patricia Harrington

Senior Coordinator: Louise Parton

Locality Coordinators: 

Marion Payne: Knutton

Lee Matthews: Cross Heath 

Nicola McMillan: Silverdale

Jo Wheeler: Hempstalls

Louise Parton: Madeley, Loggerheads, Maer Aston Silverdale (new estate)


Locality Manager: Sarah Oliver

Senior Coordinator: Liz Darlington

Locality Coordinators: 

Simon Robinson: Town Centre (Greenside, Fletcher Bank, Dunkirk, Hart Court) Westlands & Thistleberry

Lee Flackett: Town Centre North (Lockwood, Mount Pleasant) Clayton South (Counties)

Donna Morgan: Clayton North (Rivers), Cheadle

Jess Bentley: Poolfields, Blurton and rest of Stoke

Liz Darlington: Stafford, Cannock, Rugeley, Uttoxeter, Westlands and Travellers site.