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Coronavirus (COVID-19)

We’re continually reviewing the impact this virus could have on the services we can deliver to customers. We’ll be posting information on our website to make you aware of any changes to our services should this be needed. Our latest advice can be found here

Read the personal note from our CEO Sinéad Butters.

We’re sorry that due to coronavirus we’re now only carrying out emergency repairs & annual gas service/electricity checks. This is to protect our customers and colleagues from the risk of spreading coronavirus. You can find out more about our change in repairs service here:

We will continue to follow Government and Public Health England advice, which you can find here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

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Aspire life

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Big White Wall - Online Mental Health Service

Posted

In times of increased stress, seeking help and support from others can be a real help.  If you are stressed, anxious or need a place to talk -visit www.bigwhitewall.com to join an online mental h...
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Support to pay your rent

Posted

Support to pay your rent during the coronavirus outbreak We have received enquiries from customers who are worried about not being able to pay their rent in the current climate. We’d like ...
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Change in our repairs service due to Coronavirus

Posted

Due to the coronavirus outbreak we’re now only carrying out emergency repairs and annual gas service and electricity checks. We’re sorry to disrupt our normal service. However, we must do ...
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Personal Note from our CEO Sinéad Butters on Coronavirus

Posted

A personal note from Sinéad Butters, Group Chief Executive We’re in such uncertain times right now, we want you to know we’re doing all we can to support you. We’re here to...
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Rent and Service Charge Increase

Posted

From April, We'll be making a small increase to our rent and service charges in order to provide improved services to customers within our communities. This rent increase is consistent with a...
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Stormy weather predicted – repairs advice

Posted

This weekend, storms are again predicted which unfortunately could cause damage to homes. Last week, following the affects of Storm Ciara, we saw a big increase in callers to our contact centre which ...
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Newcastle Borough Council Housing Policy

Posted

Newcastle Borough Council are reviewing their Housing Allocations Policy in collaboration with local social landlords. Consultation is now open for comments on the new draft policy until the 8th Ma...
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TPAS finalist - Aspire to Work

Posted

We are pleased to announce that our Aspire to Work is a life-changing service offering employability support to Aspire Housing tenants is a finalist in the Excellence in Employment, Skills and Trainin...
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Keele University partners with Aspire Housing to improve local people’s lives

Posted

We’re delighted to announce being part of a new study, which will see experts from Keele University work with us to devise a new approach to resident consultations. The study will inform the dev...

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