Make a compliment, comment or complaint

We’d love to hear from you, and there are a number of ways you can contact us:

      • Email us: contact@aspirehousing.co.uk
      • Call us on 01782 635200 – open Monday to Friday, 8am to 5pm
      • Write to us at:
        Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW

We’ll do our best to resolve any concerns straight away, and if you’re unhappy with our response we have a Formal Complaint process.

See more information

Easier and quicker access to your account

Do you want to report a repair, pay your rent or update your details? No need to call us, simply login to MyAccount where you can access your Aspire Housing account 24/7 securely from any device, anywhere.

If you don’t have a login it takes a few minutes to create an account.

MyAccount

Contact us

Customers

By email: send us a message here

By telephone: 01782 635200

Lines open:

Monday – Friday 8am – 5pm

Live chat: simply click on ‘Live Chat’ to talk with a customer adviser during working hours.

Media and press

If you would like to contact the Communications team, please call 01782 854850

Business enquiries: if you would like to speak to someone regarding a business enquiry, send us a message here

Emergency contact

Emergency Housing Advice: 01782 615599

Emergency repairs: 01782 635200