Tenant Satisfaction Measures

Tenant Satisfaction Measures (TSMs)

Tenant Satisfaction Measures help show how well social housing landlords are performing in the areas that matter most to customers.

These measures support transparency, accountability and improvement, helping customers understand how services are performing and where further progress is needed.

At a glance

  • 22 Tenant Satisfaction Measures in total
  • 12 collected through customer perception surveys
  • 10 collected through management performance information
  • 5 key themes covered by the measures

What are TSMs?

In 2024, the Regulator of Social Housing (RSH) created a way to assess how well social housing landlords like Aspire Housing are doing at providing good quality homes and services.

This includes a set of Tenant Satisfaction Measures (TSMs) that we must report on. The measures cover areas that matter to our customers, including repairs, complaints and antisocial behaviour.

Each TSM fits into one of these five key themes:

1
Keeping properties in good repair
2
Maintaining building safety
3
Respectful and helpful engagement
4
Effective handling of complaints
5
Responsible neighbourhood management

In total, there are 22 TSMs:

22 Tenant Satisfaction Measures in total
12 customer perception survey measures collected directly from customers
10 performance measures collected through management performance information

Explore our TSM results

You can view our published Tenant Satisfaction Measures results for each reporting year below.

Previous reporting year

Last year’s results 2024/25

View our published Tenant Satisfaction Measures results for 2024/25, including customer perception and management information measures.

View 2024/25 results
Current reporting year

This year’s results 2025/26

View our latest Tenant Satisfaction Measures results for 2025/26 and see how we are performing in the areas that matter most to customers.

View 2025/26 results