Condensation, Damp and Mould

Damp and mould

We want you to have a decent, safe home, and have a place that your proud to call home.

We are working hard and working with you to reduce any cases of condensation, damp and mould, to which we take very seriously. Below is what you can expect from us when your report any condensation, damp or mould concerns to us.

What is condensation?

Condensation happens when excess moisture in the air meets a cold surface and turns into water droplets. Everyday things like cooking, cleaning, showering, bathing and breathing produce excess moisture in our homes. Condensation is more likely to occur in winter; this is because surfaces like windows and walls are colder and there is more moist, warm air inside our homes.

Small amounts condensation, like the steam from a shower condensing in a bathroom mirror, aren't usually a concern it it's kept on top of.

If you spot condensation on a surface, wipe it down with a dry, clean cloth or kitchen towel.

What is damp?

Condensation is a type of damp that is caused by excess moisture inside the home, but there are other types of damp too, such as rising damp, penetrating damp and damp caused by plumbing faults. It’s important to know how to spot these types of damp so that you can let us know if you have a problem and we can take action.

Moisture can also enter your home from outside sources, such as leaks or broken and blocked guttering.

If you think you have rising damp, penetrating damp, or a plumbing fault contact us straight away so that we can arrange an inspection and take action to fix the problem.

What is mould?

Excess condensation or structural damp issues can cause sitting water on surfaces
like ceilings, walls and floors. This can lead to damage in your home, such as flaking paintwork, peeling wallpaper or black mould. Black mould can grow on any surface, but common places include windowsills, ceilings or walls. If you notice mould forming, it’s important that it’s treated straight away as it can spread quickly and be harmful to your health.

Using a clean cloth and a white vinegar spray is an effective way to treat and remove small areas of mould.

Further Support

Reporting
condensation, damp or mould

Make a report

Do you already have an online account?

Yes No

Our promise to you

Let us know
Our first steps
We’ll follow up
Preventative Support

Report it

We’ll make it easy for you to report any condensation, damp and mould concerns, log into MyAccount, and report a repair.
We’ll get to the bottom of it quickly, help to put things right and carry out any repairs.
If you have a severe case of damp and mould, we’ll prioritise this as urgent and send our specialist response team to your home to carry out repairs and start to put things right.

Our process

Once we’ve received your repair request, we’ll arrange for our specialist response team to come out to your home and complete a mould wash within 15 working days.
We’ll never leave you alone to manage condensation, damp and mould.
We will guide you with some helpful hints and tips to prevent damp and mould appearing in your home.

Next steps

Our specialist damp and mould team will reach out to you after six months of your initial mould wash to see if your original reported mould growth has returned.
Should it be that your original report of condensation, damp and mould hasn't been resolved from your mould wash, we will arrange for a diagnostic survey, along with an additional mould wash to be completed.
Once we've completed a diagnostic survey, any repairs, and an additional mould wash, and should you still notice signs of mould from your original report, we will carry out a detailed survey and provide preventive support.
We may be able to provide you with smart technology to help you better understand how your home is performing – and reduce the chance of future cases of damp and mould.
If any you notice any new mould growth in a different area, please let us know as soon as possible, by reporting a new repair on MyAccount, where a new mould wash will be completed.

Further assistance

Finding the root cause of the damp and mould can be difficult and might take a little longer that we’d like. But don’t worry we'll find what’s causing it and sort it out as quickly as we can.

Set your heating to a low temperature to come on for longer periods of time, as spikes in temperature from very cold to very warm could create the conditions for condensation to develop.
When you’re cooking or take a bath/shower make sure that you have your extractor fans turned on and keep any bathroom or kitchen doors closed.
If you notice any signs of water on your windows, wipe them away to avoid any mould growth.
Mainly first thing in the morning, open your windows and let some fresh air into your home, and let that moist air escape.
When you’re drying your washing, try to hang them outside, where you can. If you don’t have anywhere outside then dry your clothes in your bathroom or kitchen with your extractor fan on, windows open and the doors closed.
Try and keep any furniture away from your radiators and external walls, as this can stop any air moving around your home.
When you’re cooking keep any lids on your pans to stop any steam escaping.
If you are using a tumble dryer, make sure you have it ventilated outside.
If you notice any mould, use any mould cleaning products that you can from main high street shops or supermarkets and remove the mould.

If you’re struggling to pay your energy bills, speak to your energy provider to find out about any help that’s available. Or you can reach out to our Money Advice team to see what cost of living advice is available.

Hints and tips

Try to
Try not to

1. Heat your property as best you can. By doing this you can help to dry out damp spaces.

2. Ventilate your property, particularly when cooking and bathing. Keep other doors in the house shut to prevent loss of heat and spreading of condensation around the house.

3. Remove excess moisture from cool surfaces to prevent mould spores from forming.

4. Consider occupancy levels within your home and the humidity levels generated.

5. Clean areas of minor mould growth with an approved Mould & Mildew treatment in accordance with the manufacturer’s recommendations.

1. Cover or block trickle ventilation or air bricks within your home.

2. Isolate or switch off the extractor fans in the kitchen or bathroom. Keep the moisture in the air as low as possible!

3. Leave condensation on windows or frames, give your windows a wipe with a cloth especially in the mornings!

4. Dry large volumes of clothes on radiators, particularly during winter months. You can risk mould and also rusty radiators.

5. Leave kitchen and bathroom doors open when in use.