We want you to have a decent, safe home, and have a place that you’re proud to call home.
We are working hard and working with you to reduce any cases of condensation, damp and mould, to which we take very seriously. Below is what you can expect from us when you report any condensation, damp or mould concerns to us.
Condensation happens when excess moisture in the air meets a cold surface and turns into water droplets. Everyday things like cooking, cleaning, showering, bathing and breathing produce excess moisture in our homes. Condensation is more likely to occur in winter; this is because surfaces like windows and walls are colder and there is more moist, warm air inside our homes.
Small amounts condensation, like the steam from a shower condensing in a bathroom mirror, aren’t usually a concern it it’s kept on top of.
If you spot condensation on a surface, wipe it down with a dry, clean cloth or kitchen towel.
Condensation is a type of damp that is caused by excess moisture inside the home, but there are other types of damp too, such as rising damp, penetrating damp and damp caused by plumbing faults. It’s important to know how to spot these types of damp so that you can let us know if you have a problem and we can take action.
Moisture can also enter your home from outside sources, such as leaks or broken and blocked guttering.
If you think you have rising damp, penetrating damp, or a plumbing fault contact us straight away so that we can arrange an inspection and take action to fix the problem.
Excess condensation or structural damp issues can cause sitting water on surfaces
like ceilings, walls and floors. This can lead to damage in your home, such as flaking paintwork, peeling wallpaper or black mould. Black mould can grow on any surface, but common places include windowsills, ceilings or walls. If you notice mould forming, it’s important that it’s treated straight away as it can spread quickly and be harmful to your health.
Using a clean cloth and a white vinegar spray is an effective way to treat and remove small areas of mould.
We’ll make it easy for you to report any condensation, damp and mould concerns, log into MyAccount, and report a repair.
We’ll get to the bottom of it quickly, help to put things right and carry out any repairs.
If you have a severe case of damp and mould, we’ll prioritise this as urgent and send our specialist response team to your home to carry out repairs and start to put things right.
Once we’ve received your repair request, we’ll arrange for our specialist response team to come out to your home and complete a mould wash within 15 working days.
We’ll never leave you alone to manage condensation, damp and mould.
We will guide you with some helpful hints and tips to prevent damp and mould appearing in your home.
Our specialist damp and mould team will reach out to you after six months of your initial mould wash to see if your original reported mould growth has returned.
Should it be that your original report of condensation, damp and mould hasn’t been resolved from your mould wash, we will arrange for a diagnostic survey, along with an additional mould wash to be completed.
Once we’ve completed a diagnostic survey, any repairs, and an additional mould wash, and should you still notice signs of mould from your original report, we will carry out a detailed survey and provide preventive support.
Finding the root cause of the damp and mould can be difficult and might take a little longer than we’d like. But don’t worry, we’ll find what’s causing it and sort it out as quickly as we can.