This is our vision and what we all should strive to achieve through our roles across we are aspire.
People First is our philosophy – our way or working – and it’s about putting customers and colleagues at the heart of what we do. For every colleague it is something we all think about; putting customers and colleagues firmly at the centre of processes, decisions and services so we can delight our customers and do a great job in building better futures for those in our communities.
We make sure to provide the best possible service for our customers. Therefore, we created Our Promises which consists of 5 principles that allow us to give the best service for you and your family, along with our Communication Promise and Engagement Commitment.
We work with customers who have volunteered to get involved and help with new ideas, collating feedback and more, enabling collaborative working to create excellent services that meet customer needs.
Aspire Housing is a leading housing provider, place shaper and property developer. We are a financially strong business. Profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services, designed to transform lives.
We know that our values have a major influence on our people and their behaviours and attitudes.
We are committed to ensuring that our values are fundamental in helping our staff decide on the right course of action in all circumstances and with all stakeholders.
We know that aligning the behaviours and attitudes to our stated vision and purpose is one of the key levers to successfully creating the right culture.
The Executive team is led by Sinéad Butters MBE, Group Chief Executive, who is supported by five executive directors. The board is responsible for setting strategic aims, reviewing management performance and ensuring that the business achieves its goals.
In line with our partnership with Homes England, we are happy to publish details of what we invest in development and with whom we have worked. The list contains all items of development expenditure exceeding £500 in the past quarter. We update this information on a quarterly basis and you can click on the links below to view our most recent report and previous ones.
Value for money statement (VFM)
Here you'll find key reports including our annual customer report and gender pay gap report.
Gender Pay Gap
Housing Ombudsman Service Code self-assessments
Top 100 Apprenticeship Employers 2020 - Ranked 13th
ERSA Employability Awards - Winner, Housing Provider of the Year 2020
Best New-Build Accessible Scheme – Diversity in Housing Awards 2019
24Housing Awards – Winner, Chief Executive of the Year, 2018
24Housing Awards – Winner, Best Apprenticeship Scheme, 2015
Inside Housing - Top 50 Development UK – Winner, The Orchard, 2013