This is our vision and what we all should strive to achieve through our roles at Aspire Housing.
People First is our philosophy – our way or working – and it’s about putting customers and colleagues at the heart of what we do. For every colleague it is something we all think about; putting customers and colleagues firmly at the centre of processes, decisions and services so we can delight our customers and do a great job in building better futures for those in our communities.
We make sure to provide the best possible service for our customers. Therefore, we created Our Promises which consists of 5 principles that allow us to give the best service for you and your family, along with our Communication Promise and Engagement Commitment.
We work with customers who have volunteered to get involved and help with new ideas, collating feedback and more, enabling collaborative working to create excellent services that meet customer needs.
Environmental Sustainability will be at the heart of our decision-making, recognising that we face a climate emergency and that the time to take action is now. We want our residents, learners and colleagues to see the impact we are having on reducing our emissions and creating a more sustainable place to work, learn and live.
Aspire Housing is a leading housing provider, place shaper and property developer. We are a financially strong business. Profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services, designed to transform lives.
We know that our values have a major influence on our people and their behaviours and attitudes.
We are committed to ensuring that our values are fundamental in helping our staff decide on the right course of action in all circumstances and with all stakeholders.
We know that aligning the behaviours and attitudes to our stated vision and purpose is one of the key levers to successfully creating the right culture.
The Executive team is led by Sinéad Butters MBE, Group Chief Executive, who is supported by a team of executive directors. The board is responsible for setting strategic aims, reviewing management performance and ensuring that the business achieves its goals.
We have a range of policies that set out the principles and procedures we follow, agreed by our Executive team and board of directors.
To see a list of each of our policies, click the button below.
At Aspire Housing, we aim to make a positive, lasting difference to individuals and communities. Through our work, we are committed to adding social value to our area and supporting people to build better futures.
Kind donations to the Community Levy fund have helped us to support our customers in a number of ways in areas such as helping people into work, improving life chances and mental health support.
It is with regret that we announce that Achieve Training closed on 31st October 2022, following a sustained period of financial strain. The business has seen a significant drop in learner numbers, mainly due to the pandemic and national apprenticeship reforms. In addition, funding models and operational guidance has changed, which has introduced many new challenges for the business.
In line with our partnership with Homes England, we are happy to publish details of what we invest in development and with whom we have worked. The list contains all items of development expenditure exceeding £500 in the past quarter. We update this information on a quarterly basis and you can click on the links below to view our most recent report and previous ones.
Financial Transparency reports
Value for money statement (VFM)
Here you'll find key reports including our annual customer report and gender pay gap report.
Gender Pay Gap
Housing Ombudsman Service Code self-assessments
Top 100 Apprenticeship Employers 2020 - Ranked 13th
ERSA Employability Awards - Winner, Housing Provider of the Year 2020
Best New-Build Accessible Scheme – Diversity in Housing Awards 2019
24Housing Awards – Winner, Chief Executive of the Year, 2018
24Housing Awards – Winner, Best Apprenticeship Scheme, 2015
Inside Housing - Top 50 Development UK – Winner, The Orchard, 2013