Addressing domestic abuse
We believe that everyone deserves to feel safe and supported in their homes and relationships. That’s why we’re proud to announce an update on our Domestic Abuse Service, reflecting our ongoing commitment to assisting customers who are experiencing, or at risk of experiencing, domestic abuse.
We’ve recently conducted a comprehensive review of our Domestic Abuse policy to ensure it aligns with best practices and meets the diverse needs of our community. Developed in collaboration with experts and organisations specialising in this field, our policy has been meticulously scrutinised by our newly formed Equality, Inclusion & Diversity Forum. Their guidance has helped us enhance our approach and ensure compliance with all Equality Act requirements.
Understanding Domestic Abuse
Domestic abuse takes many forms, extending beyond physical violence to encompass psychological, emotional, sexual, financial, and coercive control. It’s about exerting power and control over another individual, often through manipulation and intimidation. Regardless of background or circumstance, anyone can be affected by domestic abuse – from neighbours and friends to family members and colleagues.
Common Behaviours to Watch Out For:
- Verbal threats
- Controlling behaviour
- Unwanted physical contact
Trust your instincts and seek support if something doesn’t feel right.
Get Help Now
If you are in immediate danger, please call 999 and ask for the police.
If for any reason you are unable to speak, and you are calling from a mobile, press 55 to have your call transferred to the police.
Our Commitment
Here’s how we’re stepping up our efforts:
- Equipping our frontline colleagues with the knowledge and confidence to identify potential indicators of domestic abuse and take appropriate action.
- Ensuring easy access to information about specialist domestic abuse services through various channels, including social media.
- Implementing processes for confidential reporting of domestic abuse and collaborating with specialist agencies to tailor support to individual needs.
- Taking decisive action against perpetrators of abuse, including implementing target hardening initiatives to enhance safety in our communities.
Safeguarding Through Partnerships and Risk Assessment
We actively participate in the Multi-Agency Risk Assessment Conference (MARAC) and collaborate with professional agencies and the police to assess risks and provide safeguarding measures for victims of domestic abuse. Our dedicated teams engage with customers to assess their risks and support needs, offering a wealth of knowledge and assistance with empathy and understanding.
We’re committed to raising awareness of domestic abuse among our teams through training resources and team meetings. By equipping our colleagues with the knowledge and tools to identify and respond to signs of domestic abuse, we’re fostering a culture of support and empathy within our organisation.
Getting Help and Support
If you or someone you know needs help, several support agencies offer advice and assistance:
New Era:
The new holistic Domestic Abuse (DA) service operating across Staffordshire and Stoke-on-Trent, offering support for victims and perpetrators.
Visit their website or call
0300 303 3778.
Staffordshire Women’s Aid:
Providing specialist services for women and children experiencing domestic violence.
Visit their website or call their 24-hour helpline at
0870 2700 123.
Respect Men’s Advice Line:
A confidential helpline for male victims of domestic abuse.
Visit their website or call
0808 801 0327.
Refuge National Domestic Abuse Helpline:
A 24-hour helpline offering support for anyone experiencing domestic abuse.
Visit their website or call
0808 2000 247.
Remember, you are not alone. Support is available, and we are here to help.