Our customers are at the heart of everything we do. Your feedback shapes the way we improve our services, homes, and communities. By getting involved, you can make a real difference.

Whether you have just a few minutes or a few hours to spare, there are lots of ways to take part. You can share your views through quick online surveys from home, or join regular meetings with other customers - whatever works best for you. However you choose to get involved, your voice matters, and we’re here to listen.

Who can get involved?

Any Aspire Housing customer can get involved! We welcome everyone who wants to have their say and make a difference.

Why should I get involved?

If you care about your home, your community, and meeting new people, this is your chance to help shape the services we provide. Your feedback helps us improve and make changes that matter to our customers.

What support will I receive?

We’re here to help you every step of the way. We’ll support you to build your skills and confidence, and we can cover the costs of child or adult care and transport if you need help attending meetings.

How much time will I need to commit?

It’s completely up to you! Some activities, like surveys, take just 5 - 15 minutes, while meetings can last up to two hours. You choose what works best for your schedule.

I want to get involved, but I can’t attend meetings.

No problem! You can take part by completing our online surveys from home - these take just 5 - 15 minutes. We’ll send you a link by email, so all you need is internet access and a device.

Prefer to join meetings from home? You can also attend virtually via Teams. All customers have the option to join in person or online.

I’d love to get involved in and around my community.

That’s fantastic! You might enjoy our Customer Assessor Programme, where you can test our services in real time - like Customer Services, Estate Services, and Ready-to-let properties - and share your feedback directly with us.

If you have ideas to improve your local area, we can support you to set up a community group, or you could join us on a Community Walkabout.

I want to get involved, but I can only attend meetings every so often.

You’re still very welcome! Our Customer Focus Groups are perfect for you. These are one-off meetings on specific topics - you can join as often as you like, and we’ll update you on the changes we make based on your feedback.

If you have a bit more time, consider joining a project group. These focus on specific topics and run over a series of meetings.

I’d love to be regularly involved and attend meetings.

Brilliant! There are plenty of ways to get involved, find out more about our customer engagement groups below.

Our Customer Engagement Groups

OASIS customer group logo

OASIS

A customer group that meets quarterly to monitor and challenge our performance against our promises.
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Engagement Type:Meeting
Frequency:Quarterly
Time Commitment:3 hours per meeting
Training Required:Data Protection, Understanding Performance, EDI and other relevant training.
Skills or would suit:Great for people who enjoy reviewing information, providing feedback, and want to help shape Aspire’s services.
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Customer Assessors logo

Customer Assessors

Regular tests of our customer services, communal spaces and ready to let homes to ensure we are meeting expectation.
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Engagement Type:Meeting, Site Visits
Frequency:Monthly or Quarterly depending upon customer choice
Time Commitment:Up to 2 hours a month
Training Required:Customer Assessors Overview and EDI
Skills or would suit:Ideal for people who like getting out and about, have an eye for detail, and enjoy making a difference in their community.
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CARE group logo

CARE

A customer panel reviewing complaints, rating how they were handled and suggesting ways we could have done better.
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Engagement Type:Meeting
Frequency:Quarterly
Time Commitment:3 hours per meeting
Training Required:Service overview and EDI
Skills or would suit:Perfect for those who are fair-minded, like reviewing information and want to help us improve how we handle complaints.
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Neighbourhoods Customer Group logo

Neighbourhoods Customer Group

Working with customers to ensure the Neighbourhood services we provide meet the needs and expectations of our communities.
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Engagement Type:Meeting
Frequency:Quarterly
Time Commitment:3 hours per meeting
Training Required:Service overview and EDI
Skills or would suit:Great for people who care about their local area and want to help shape neighbourhood services.
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HOME group logo

HOME

Working with customers to monitor and develop services that keep our customers’ homes safe and well maintained.
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Engagement Type:Meeting
Frequency:Quarterly
Time Commitment:3 hours per meeting
Training Required:Service overview and EDI
Skills or would suit:Suits those interested in property, repairs, and making sure homes are safe and well maintained.
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Community Living Forum logo

Community Living Forum

Working with representatives from each of our Community Living Schemes to maintain, develop and improve our Community Living Services.
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Engagement Type:Forum
Frequency:Quarterly
Time Commitment:2 hours per meeting
Training Required:Service overview and EDI
Skills or would suit:Great for those living in Community Living schemes who want to shape the services where they live.
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Connection Collective logo

Connection Collective

This group, consisting of colleagues and customers, will focus on enhancing our communication and customer service practices, refining the delivery of information and engagement services.
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Engagement Type:Group
Frequency:Quarterly
Time Commitment:2 hours per meeting
Training Required:Service overview and EDI
Skills or would suit:Perfect for those who are passionate about communication, customer experience, and digital engagement.
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Join us today!

Your feedback matters. By getting involved, you’ll help us shape and improve our services, homes, and communities for everyone.

Contact our Customer Engagement team 

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How are we doing?

Your feedback and satisfaction are at the heart of everything we do - they shape the promises we make to you.

We’ve listened to what you value in a great landlord, and we’ve built Our Promise around the things that matter most to you.

Our Engagement Commitment means we’re always here to listen and act on your views.

View our latest TSMs

Chat2 Aspire Logo

Chat2 Aspire is your space to have real conversations with us about what matters most to you. We listen to your ideas, feedback, and experiences, so together we can shape and improve our services - building better futures, the Aspire way.

Our engagement commitment

Our engagement commitment provides details to our approach to engagement and the support we can offer to enable customers to take part.