Benefits of MyAccount

Access your account 24 hours a day, seven days a week

Change and update your details

Amend your password at any time using the portal. If any of your contact details change, you can update these here too.

Raise a repair online

Raise non-emergency repairs to your home or communal areas using the 'Raise a repair' option. Our repairs team will then be in contact to arrange a convenient date and time that suits you.

Report ASB

You can report any ASB concerns. Our helpful Customer Excellence team will them pass your report onto your Locality Coordinator. 

Manage your money
  • Pay your rent and/or service charge(s)
  • View your rent balance and transaction history
Talk to us
  • Send enquiries and make online requests directly to our helpful Customer Excellence team
  • Get in touch with your Locality Coordinator 
You're in control
  • Register yourself on MyAccount
  • Update your communication preferences to help us keep you updated with the information you want to receive
  • Update your contact details without the need to spend any time on the phone
  • Make amends to your personal details