What is ASB (Anti-Social Behaviour)?

Anti-social behaviour is defined as behaviour of a person that my cause harm, distress or alarm to others in the neighbourhood/residents who are not of the same household.

Examples include:
  • Fights and arguments in the street
  • Excessive barking
  • Overgrown and untidy gardens and lack of care for the home
  • Theft and other criminal behaviour
  • Drug and alcohol abuse, drug dealing and related behaviour
  • Vandalism and graffiti
  • Abusive or threatening behaviour and language
  • Noise nuisance/disturbance including loud music and excessive shouting
  • Harassment and intimidation
  • Unruly behaviour of visitors to a property
  • Hate behaviour (targeted behaviour towards members of identified groups)
  • Misuse of communal areas
There are some things we don't usually investigate.

They include:

  • Children playing
  • Parking issues
  • Noise which would be reasonably expected within a home (general living noise)
  • One-off incidents, such as a party
  • Noise generated by everyday living

We investigate all concerns raised about ASB or inappropriate behaviour, but if you choose to submit an anonymous complaint, the actions we can take will be limited.

You must be 18 or over to make an ASB complaint.

How to tackle ASB

The first step is to speak to your neighbour to discuss the issue and try to resolve it. Sometimes people may not realise their behaviour or actions are impacting on others. Quite often, situations can easily be resolved.

If you don’t feel comfortable approaching your neighbour, we can help with this and speak to them on your behalf. We won’t share your details without your permission, but quite often, it can be obvious where the concerns have come from.

If you continue to experience issues, there are a few ways you can report ASB to us. The quickest way is to access your customer account via Our Portal to complete the ASB form or use the online form on our website. 

Alternatively, you can call us on 01782 635200 during office hours.

If you witness criminal activity, report it to the police on 101. If you feel you or someone else is in immediate danger, dial 999.

Community Trigger

We work in partnership with agencies, including the police and the local council, to tackle and resolve cases of ASB. We engage fully with the 'Community Trigger' case review process. You can find more information about this on your local council's website. as well as information on how to request a review on an ASB case.

What we will do

We'll ask you to provide the following details:

  • The person/s causing the issues
  • What happened, when and how often
  • How this behaviour has affected you and made you feel

Once we have this information, we will assess if the behaviour is ASB. We may be in touch to obtain more information.  If it’s appropriate, we will arrange to speak to the neighbour about the concerns based on the information you have provided. 

We can use a range of tools and actions to help resolve incidents promptly and effectively, often working in conjunction with partners and specialist agencies.

What if the issue isn't ASB?

We can work with neighbours to try and help improve the situation, which would involve a referral to mediation services. This service provides an opportunity to talk about the issues and explore how things could be improved.

What if the ASB continues?

If the situation is serious, or has been ongoing for some time with no improvement following our involvement, we will assess what options are available to us and appropriate to the situation. This may involve working with other agencies to utilise the tools available to them. The options we can consider include: Community Protection Warning Notices, Undertakings and Injunctions. Serving notice will always be the last thing we will consider.

Contacting us about ASB

We can use a range of tools and actions to help resolve incidents promptly and effectively, often working in conjunction with partners and specialist agencies.

Often we cannot help to improve the situation without your involvement and we may ask you to record the things you witness and how it affects you. It is important that you work with us so we can help to resolve the issues you are experiencing.

Success stories

Anti-social behaviour

ASB positive news story

One of our Locality Coordinators, Amy Jones, has shared a story about anti-social behaviour and how it was...