Everyone should feel safe in their own home.
We want everyone living in or around an Aspire Housing home to be able to go about their everyday life without feeling upset, scared, or intimidated.
We know that sometimes anti-social behaviour, also known as ASB can stop this from happening. When it does, we want to know about it, as there are lots of things we can do to help.
Reporting anti-social behaviour
You can report anti-social behaviour into ‘MyAccount’, or you can get in touch below:
- Email us: contact@aspirehousing.co.uk
- Call us on 01782 635200 – open Monday to Friday, 8am to 5pm
- Write to us at:
Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW
Good Neighbour Guide
Being a good neighbour means being tolerant, and understanding other people’s views and lifestyles, it also means considering how our behaviour affects others.
Frequently Asked Questions
What is not considered to be anti-social behaviour?
Check our anti-social behaviour toolkit above for a full list of what is and isn’t considered to be anti-social behaviour, along with the next steps to take.
Who can I contact about anti-social behaviour outside normal working hours?
If you need to report anti-social behaviour outside normal working hours, please fill in our online form through your online account, and our team will address it on the next working day.
If you are affected by noise during the night, please contact your local Council Environmental Health team.
Why should I have mediation with my neighbour?
Mediation is an effective way to resolve disputes between neighbours. Trained, independent, and impartial mediators can assist in finding a solution that works for both parties.
If you’ve been asked to consider mediation, it is often a quick and effective way to resolve issues. It can also help the person causing the issue understand how their behaviour affects you.
We will only offer mediation when appropriate and will not usually offer it in cases where violence has been involved.
Will you evict my neighbour if they have breached their tenancy agreement?
We only take legal action to evict a customer as a last resort. In most cases, we will first try to resolve anti-social behaviour through other means.
However, in severe cases such as serious criminal offences (e.g., drug supply, serious assault, or murder), we may seek eviction immediately.
Most cases are resolved through early intervention, such as:
- Warning letters
- Meetings with the individual involved
- Referrals to support agencies
- Mediation
We also work with external agencies such as Environmental Health and the police, who have additional powers, including noise abatement notices, penalty notices, and property closure orders.
Why do I need to complete an incident diary?
Keeping a record of anti-social behaviour incidents helps us track the situation and determine the appropriate action to take.
If legal action is necessary, your incident diary provides crucial evidence. Courts require detailed records to assess the seriousness of a problem.
The more detailed your records, the stronger our case will be in court.
How many incident diaries will I need to complete before action is taken?
We usually act immediately after your first report of anti-social behaviour. Our response may include speaking to the other party or sending a warning letter.
Does my neighbour have to know that I have made a complaint?
We treat your report confidentially and will consult you before sharing any information with others. However, in some cases, we may need to share your report with agencies such as the police, social services, or medical professionals, especially in safeguarding situations.
If the case goes to court and you provide a witness statement, the alleged perpetrator will receive a copy and may be able to identify you.
Will you respond to anonymous reports?
Yes, but anonymous reports limit the amount of evidence we can gather and may restrict the actions we can take.
I think my other neighbours are affected. What can I do?
Depending on the situation, we may:
- Send letters to neighbours, asking them to contact us if they are affected
- Conduct door-knocking to gather more information
- Work with external agencies to identify the source of the issue
Can I move to get away from anti-social behaviour?
If you fear for your safety, contact us to discuss your options.
We do not generally relocate individuals as a way of resolving disputes, but we may take protective measures, such as installing additional security or seeking a court injunction.
Why haven’t you taken action sooner?
We rely on reports and evidence to take action. If a resident is unwilling or unable to provide further details, our options may be limited.
In some cases, reports may not meet the legal definition of anti-social behaviour, or there may be conflicting accounts without independent witnesses.
Am I responsible for anti-social behaviour caused by my visitors?
Yes. Under your tenancy agreement, you are responsible for the behaviour of people living with you or visiting your property.
If your visitors cause a nuisance, your tenancy could be at risk.
What happens if I am evicted for anti-social behaviour?
If a court orders your eviction, you will be considered ‘intentionally homeless’, which may prevent you from receiving further housing assistance.
Private landlords may also be hesitant to offer you a tenancy due to your eviction history.