• On Monday 16th May, we will only be operating an emergency repairs line due to our team attending a first aid course.

    This means that between 8:00 am and 4:00 pm our phone lines will be emergency repairs only, with the out of hours kicking in at 4:00 pm.

    We apologise for any inconvenience. Thank you.

Login Accessibility Tools
FAQ Section - Click Here

Got Questions? Try Our FAQs...

We have developed our FAQs to answer your query online. This is the simplest, quickest way to find the answer to your query saving you time. 

Ever wondered what our policy is on pets? What to do if you need a repair? When our next community event is?

Why not search our ever growing FAQs where the answers are only a few clicks away.

Read our FAQs here

Easier and quicker access to your account

Do you want to report a repair, pay your rent or update your details? No need to call us, simply login to My account where you can access your Aspire Housing account 24/7 securely from any device, anywhere.

If you don't have a login it takes a few minutes to create an account.

Create an account

Make a compliment, comment or complaint

We'd love to hear from you, and there are a number of ways you can contact us:

•    Online –use the below form to send us your information 
•    Live Web Chat - open Monday to Friday 9am to 4pm
•    Call us on 01782 635200 - open Monday to Friday 8am to 5pm
•    Write to us at:
Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW


We'll do our best to resolve any concerns straight away, and if you're unhappy with our response we have a Formal Complaint process too, as well as a Customer Feedback form.

Contact Us
icon--healthcare

Customer contact

By email: send us a message here

By telephone: 01782 635200

Lines open:

Monday - Friday 8am - 5pm

Live chat: simply click on 'Live Chat' to talk with a customer adviser during working hours.

Formal Complaint process

Customer feedback form

icon--customer-service

Media and press

If you would like to contact the Marketing and Communications team, please fill in our online form or call 01782 854850

Business Enquiries: if you would like to speak to someone regarding a business enquiry, send us a message here

Check out our Aspire life blog

Follow us on:

twitter icon-1   facebook icon-1    instagram icon-1   linked in icon-1

 

icon--24hours

Emergency contact

Emergency Housing Advice: 01782 615599

Emergency repairs: 01782 635200

Aspire Housing
Kingsley
The Brampton
Newcastle-under-Lyme
ST5 0QW

Find Your Perfect Home With Aspire

 

Begin Your Journey
Aspire-Roundel-RGB 172 px Achieve-Roundel-RGB-172px Realise-Roundel-RGB 172px

we build / we train / we support: we are aspire

Copyright © 2021 Aspire Housing. All Rights Reserved.

Registered office: Aspire Housing Limited, Kingsley, The Brampton, Newcastle-under-Lyme, Staffordshire ST5 0QW