Got Questions? Try Our FAQs...

We have developed our FAQs to answer your query online. This is the simplest, quickest way to find the answer to your query saving you time. 

Ever wondered what our policy is on pets? What to do if you need a repair? When our next community event is?

Why not search our ever growing FAQs where the answers are only a few clicks away.

Make a compliment, comment or complaint

We'd love to hear from you, and there are a number of ways you can contact us:

•    Online –use the below form to send us your information 
•    Live Web Chat - open Monday to Friday 9am to 4pm
•    Call us on 01782 635200 - open Monday to Friday 8am to 5pm
•    Write to us at:
Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW

We'll do our best to resolve any concerns straight away, and if you're unhappy with our response we have a Formal Complaint process too, as well as a Customer Feedback form.

Easier and quicker access to your account

Do you want to report a repair, pay your rent or update your details? No need to call us, simply login to My account where you can access your Aspire Housing account 24/7 securely from any device, anywhere.

If you don't have a login it takes a few minutes to create an account.

Contact Us


Customer contact

By email: send us a message here

By telephone: 01782 635200

Lines open:

Monday - Friday 8am - 5pm

Live chat: simply click on 'Live Chat' to talk with a customer adviser during working hours.

Formal Complaint process

Customer feedback form


Media and press

If you would like to contact the Marketing and Communications team, please fill in our online form or call 01782 854850

Business Enquiries: if you would like to speak to someone regarding a business enquiry, send us a message here

Check out our Aspire life blog

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Emergency contact

Emergency Housing Advice: 01782 615599

Emergency repairs: 01782 635200

Find Your Perfect Home With Aspire