Welcome to our policies page
We have a range of policies that set out the principles and procedures we follow, agreed by our Executive team and board of directors.
To help you find the policy you are looking for, we’ve organised them into categories for your convenience.
Customer Relations
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Anti-Social Behaviour
- pdf - 786Kb
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Customer Feedback
- pdf - 1032Kb
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Domestic Abuse
- pdf - 246Kb
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Safeguarding
- pdf - 828Kb
Equality, Compliance and Sustainability
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Data Protection
- pdf - 747Kb
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Environment and Sustainability
- pdf - 724Kb
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Equality, Diversity and Inclusion
- pdf - 700Kb
Health, Safety and Well-being
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Asbestos Management
- pdf - 1001Kb
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Damp and Mould
- pdf - 797Kb
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Electrical Safety
- pdf - 909Kb
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Fire Safety
- pdf - 1048Kb
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Fire Safety in Communal Areas
- pdf - 835Kb
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Gas, Alternative Heating and Carbon Monoxide
- pdf - 471Kb
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Health and Safety
- pdf - 816Kb
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Lifting Equipment
- pdf - 997Kb
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Water Hygiene Legionella
- pdf - 1142Kb
Tenancy Management
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Adaptations
- pdf - 956Kb
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Allocations
- pdf - 620Kb
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Customer Home Alterations
- pdf - 747Kb
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Rent Payment and Arrears Recovery
- pdf - 857Kb
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Tenancy
- pdf - 686Kb
Contracts and Agreements
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Procurement
- pdf - 546Kb
Property Maintenance
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Repairs, Maintenance and Improvements
- pdf - 1005Kb
Developments and Regeneration
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Surplus Income
- pdf - 716Kb
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First Come First Serve
- pdf - 727Kb
Don't see what you're looking for?
If you require a specific policy that is not listed above, please get in touch with our Customer Excellence Centre.