MyAccount

Who we are

We’re a nationally acclaimed team (Debt Team of the Year 2019) with a track record of making a real difference.

Every year we help hundreds of our customers to manage their homes, claim benefits, get back into work, and pay their bills.

We are keen to help our customers with money issues. We recognise that problems managing money can have a negative effect on people’s health and wellbeing and affect their ability to sustain their tenancy.

You can find out more about what we do, how we can help you, and how to get in touch with us below.

Couple walking dog

Do you need help managing your money?

Can you or anyone in your household answer YES to any of these questions?
  • Is this your first tenancy?
  • Is this the first time you have lived on your own?
  • Are you new to the area and unsure of what local services and support is available to you?
  • Do you know whether you can get help from the government to pay your rent?
  • Have you had a benefit check in the last year?
  • Do you have a loan or a grant to move in or for essential items for your house?
  • Do you have a loan that you are struggling to pay?
  • Do you have a loan or struggled to get credit or open a bank account because of your credit rating?
  • Are you disabled and/or sick from work and not sure what benefits you can claim?
  • Have you been turned down for a benefit and want help in challenging the decision?

How we can help you

Our Money Advice team offer customers a free, confidential and impartial advice service to help people with multiple debt and benefit problems.

We help our customers to get work-ready through our Employment and Skills team.

We can advise you on how to get a basic bank account and save money by paying your bills by direct debit.

We are able to offer you a cheap contents insurance product individual to your needs.

You may need a benefit check – We can advise you with this.

We can help you to get the cheapest electric and gas supply and look at other energy-saving options.

We can provide free regular support to our most vulnerable customers with things like managing bills, keeping appointments and remaining independent in the community through our Independent Living Team.

 

Our local Money Advice drop-ins

Email us: moneyadviceteam@aspirehousing.co.uk or visit our drop-ins below, no appointment required.

Monday

  • The One Stop Shop, London Rd, Chesterton, ST5 7EA – 9:30am – 1pm
  • The Kidsgrove Hub, Victoria Hall, Liverpool Road, Kidsgrove, ST7 4EL – 9:30am – 1pm

Tuesday

  • The Guildhall, High St, Newcastle, ST5 1PW – 9:30am – 1pm

Wednesday

  • The Kidsgrove Hub, Victoria Hall, Liverpool Road, Kidsgrove, ST7 4EL – 9:30am – 1pm

Thursday

  • The Guildhall, High St, Newcastle, ST5 1PW – 9:30am – 1pm

Friday

  • Ramsey Rd Community Centre, Ramsey Road, Newcastle-under-Lyme, ST5 9BJ – 9:30am – 1pm