Keeping you informed about what matters
In the past few weeks, you'll have received a letter about the annual change to your rent and service charge, which will take effect from April 2026.
This rent change helps us keep up with the cost of managing, maintaining, and building homes. It also means we can continue delivering a full range of essential services and vital support to you, our customers.
We're a not-for-profit organisation. We don't have shareholders or make a profit – every penny of your rent goes straight back into running our services, maintaining homes, reinvesting in our communities, and covering the costs of managing the business.
Your new rent has been calculated using the Rent Standard rules set by the government for 2026/27, which all providers of affordable housing follow. This will see your rent increase by 4.8% – this is in line with September's national measure of inflation, based on the Consumer Price Index (CPI) for September 2025 (3.8%) plus 1%.
We know that any increase can be challenging. Please remember, we're here to help.
Our Money Advice team can support you with checking benefits, managing debts, budgeting, and making the most of your money. If you're struggling with household bills, visit our money advice page or come along to one of our weekly money advice drop-ins.
If you have any questions or concerns about your rent letter, please contact our Customer Excellence team on 01782 635200.
Drop-in sessions
for personalised support:
If you receive Universal Credit:
You'll need to update your online journal. Look out for a to-do called 'Confirm your housing costs' – this will appear on or soon after 6th April. Please don't update before this date, as it won't be accepted. If you don't complete this step in your April assessment period, you may not receive enough Universal Credit to cover your rent.
