Our approach to ASB – Creating positive contribution across our neighbourhoods
We're delighted to share some fantastic news, we've been named the winner of Housing Provider of the Year, ASB (Anti-Social Behaviour) Award, celebrating our commitment to safer, more supportive communities.
This recognition isn't just about our team's hard work – it's a testament to the power of customer voices and partnership.
Our customers have played a central role in shaping our approach to tackling anti-social behaviour.
Through feedback, open conversations, and participation in customer groups, you've helped us understand what matters most and where we can make the biggest impact.
Your insight has guided our service improvements, helped us respond more quickly, and ensured we act where it's needed most.
Our approach to ASB is rooted in our belief that everyone deserves to live in a safe, welcoming environment.
We're dedicated to not only tackling ASB when it arises, but also by creating positive contributions to our neighbourhoods – working with customers and partners to build stronger, more connected communities where people can thrive.
Winning the Resolve ASB Housing Provider of the Year is a testament to what we can achieve when we stand together for our communities.
If you're experiencing anti-social behaviour or need support, our team is here to help.
Find out more at our ASB support page
aspirehousing.co.uk/asb/
Case Study: Restoring peace and safety for our community
Recently, we were called to support a community experiencing severe disruption caused by the actions of a single customer. The situation escalated quickly:
- Extensive damage was caused to homes, including tampering with gas and electricity meters and drilling into properties to access communal and neighbours' utilities.
- Drug use in the property led to repeated fires and unsafe living conditions, while unacceptable signage and a constant stream of visitors added to the distress.
- The behaviour didn't just affect one home – it impacted neighbouring customers, especially those who are vulnerable, and the overall sense of safety in the area.
Our response was swift and determined.
We worked closely with affected customers, securing an ASB Injunction to restore order and safety.
Our team coordinated the restoration of utilities, made properties safe again, and provided reassurance and support to those impacted.
When the same customer attempted to cause similar harm in other homes, we took further legal action – issuing additional injunctions and possession proceedings to protect the wider community.
This work meant more than just solving a problem – it was about restoring peace, rebuilding trust, and showing our commitment to putting people first. The courage of our customers, combined with the dedication of our colleagues, made a real difference.