If there’s a fire: get out, stay out, call 999
If a fire starts, your safety comes first. Leave the property straight away, stay out, and call 999.
Once you’re safe, you can also contact our Customer Excellence team on 01782 635200 to report the issue and get support.
Why this matters
Recent fire incidents in social housing have been a timely reminder that many fires are preventable. In several cases, the damage was limited — but the situations could have escalated quickly and put lives, homes and neighbouring properties at serious risk.
The good news is that simple, everyday actions can make a big difference. Here are the key lessons we’re sharing with customers to help keep everyone safe.
Key fire safety lessons
Put smoking materials out properly
Cigarettes and smoking materials are one of the most common causes of preventable fires.
Please make sure cigarettes are fully extinguished before you throw them away.
- Do not throw them from windows or balconies
- Do not put them into plant pots
- Do not leave them on the ground
- Do not discard them near bins, cardboard, dry leaves or other flammable items
Keep outside areas tidy and clear
Fires can spread quickly when combustible items build up outside.
Please keep gardens, balconies, sheds and storage areas free from unnecessary rubbish, including:
- cardboard and packaging
- old furniture
- bagged waste
- dry vegetation and garden cuttings
Don’t burn waste near buildings
Burning garden waste or household items can get out of control quickly, especially in dry or windy weather.
Wherever possible, use approved waste and recycling services instead of open burning.
Get permission before putting up sheds or structures
Sheds, summer houses and other external structures — especially those with electrics — can introduce serious fire risks if they are not installed safely.
Please contact us before putting up an external structure or adding electrical installations so we can make sure everything meets the right safety standards.
Check in on neighbours who may need extra support
Some people may need additional help to stay safe at home, for example because of age, health conditions or mobility issues.
If you’re worried about a neighbour, friend or family member, a quick check-in can make a real difference.
Small fires can become serious very quickly
Several incidents started with something that seemed minor, but had the potential to become a major emergency.
Taking simple precautions now can prevent a near miss from becoming something far more serious.
Know what to do if a fire starts
If there’s a fire, your safety comes first. Get out, stay out and call 999.
Once you are safe, contact our Customer Excellence team on 01782 635200 to report the issue and get support.
Fire safety is everyone’s responsibility
Most recent incidents were linked to everyday behaviours rather than building safety failures.
By disposing of smoking materials safely, keeping outside areas clear, managing waste responsibly and following tenancy guidance, we can all help protect our homes and communities.
Concerned about fire safety where you live?
If you have any concerns about fire safety where you live, please get in touch. We’re here to help.
Need advice or want to report a concern?
If you want to speak to us about fire safety, a structure or installation at your home, or a concern in your neighbourhood, please contact us.