Maintaining your home

Regular maintenance keeps your home safe, comfortable, and helps prevent costly repairs. Here’s what you need to know:

Check your home regularly: Look out for leaks, damp, and other issues. Report any concerns to Aspire Housing as soon as possible.
How to report repairs: You can request a repair on MyAccount, by email, via our online chat facility, or by contacting our Customer Excellence team on 01782 635200. Please provide details about the issue and any potential hazards.
Safety checks by law: Aspire must service your gas supply every year and check electrics every 5 years.
Property access: You must allow Aspire access to your home for repairs, safety checks, upgrades, and inspections. Please keep communal areas clear for our teams.
Notice of entry: Aspire will give you at least 24 hours’ written notice before entering your home for non-emergency reasons.
Can’t be present? Let us know if you can’t attend a scheduled inspection so we can arrange another time.
Legal requirement: Refusing access for essential repairs or safety checks can lead to legal action, especially if it affects your neighbours or is required by law.
Boiler care: Learn how to look after your boiler for safety and efficiency. If you ever smell gas, open your windows and call Aspire Housing and the gas emergency services immediately.