How our complaints process works
If you’re reading this page, you’re probably feeling frustrated with us. We want to reassure you by sharing information about our complaints process.
We define a complaint as:
“An expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents.”
What happens next?
You can give us a call or send us an email – please include as much specific detail as possible. Attaching photos will also help us investigate further.
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Getting involved
Explore ways to get involvedHelp shape our services and make a real difference in your community.
- Have your say
- Join panels & forums
- Flexible ways to take part
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How complaints work
See the processKnow what to expect after you make a complaint—clear steps and timeframes.
- Step-by-step stages
- Response times
- How we keep you updated
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Other ways to contact us
Find contact optionsChoose the best way to get in touch—fast and convenient.
- Phone and email
- Online form
- Help & FAQs
If you need help please get in touch
