Welcome to the summer edition of MyHome. In this issue, you can read the latest on our annual Tenant Satisfaction Measure results, our plans to invest £12 million in home improvements, progress on our EPC rollout, neighbourhood updates, fire safety, and service improvements across Aspire Housing. Your feedback helps shape our priorities and keeps us focused on what matters most: providing safe, decent homes and services you can rely on.
As we head into the warmer months, we want to thank you for your continued support and for the feedback you share with us throughout the year. In this edition, we’re sharing updates on some of our biggest areas of work — including performance, repairs, home investment, energy efficiency, neighbourhood improvements and safety. We’re also highlighting where we’re doing well, and where we know we still need to keep improving.
Our latest annual results show improvement across many key areas, including repairs, home safety, communication and neighbourhood services. Overall satisfaction stands at 86.6%.
Find out more about Tenant Satisfaction Measures and how our results compare to previous years
We’re planning major improvements across our homes during 2026/27, including kitchens, boilers, windows, doors and roofs.
Highlights: 664 kitchens, 485 boilers, 459 windows, 215 doors and 186 roofs planned.
See what’s planned
We’ll be carrying out EPC surveys across around 1,900 homes to help guide future energy-efficiency improvements.
Highlights: surveys take around 30 minutes and support our ambition for homes to reach EPC C by 2030.
Find out what to expect
Our Cross Street regeneration programme continues in Chesterton, with new homes helping to create a stronger community at the heart of the area.
Highlights: around £20 million invested and 91 homes delivered across the programme.
Read the Cross Street storySimple, everyday actions can make a big difference in helping keep you, your home and your neighbours safe.
Highlights: smoking disposal, outside areas, waste, sheds and structures, and what to do in an emergency.
Read the fire safety adviceWe are investing in homes across 2026/27 to improve quality, comfort and reliability.
Our EPC survey programme will help us plan future upgrades and support our target of EPC C by 2030.
When we can’t get into a property to complete work, it delays repairs and adds avoidable cost.
This edition includes updates on Neighbourhood Plans and practical improvements across local areas. If you want the full story, visit the neighbourhood update page.
We’ve continued to improve our repairs service and the way customers can report and track repairs.
Between April 2025 and March 2026, there were 10,457 no-access visits, costing more than £70,000 and delaying work for customers.
Report, track or manage a repair online through MyAccount.
If you can’t make an appointment, please let us know as soon as possible so we can rebook it and offer the slot to another customer.
Enter our summer competition for the chance to win a family cinema ticket.
Terms and conditions apply.
You can still download the full Summer 2026 magazine as a PDF if you would like a printable version.
If you need support with your home, repairs or tenancy, you can contact us or use MyAccount.