In the last year we've raised over £500,000 for our customers on benefits they were entitled to but not claiming.
Claiming benefits is confusing, people don’t know if they are entitled or not. If you come and see us we can advise you on whether you would be entitled to claim benefits, we can do what is called a better off calculation to see if you should change/claim welfare benefits.
If you've fallen into debt, you don't have to cope on your own. Our team is on hand to help you get your finances under control.
Our specialist team are training to tackle debt, we can redress the balance so that you are back in control. We have a list of options that we can share with you to help you get back into credit. We can help you to find the right solution for you and your money issues.
Need help budgeting? Ever considered how you can save more money? Speak to one of our advisors who will help you to change utility suppliers, change phone suppliers, apply for grants and get better banking providers.
A single parent with one dependent child, this customer was living in a housing association property and in receipt of income support, child benefit, child tax credits and carers allowance. She already had support in place via an early help team and a social worker.
Single parent of one dependent child and one non-dependent child. She is living in a one-bedroom private rented flat. In receipt of Universal Credit and Child Benefit.
This customer is a single parent of one dependent child and is living with a lodger in social housing accommodation with 3 bedrooms. They took over the tenancy when their mother went into a hospice.
They’re also in receipt of universal credit, child benefit and carers allowance.
If you have a question about money advice, send a message through your account, email us, text us on 07851260728 or call one of the team on 01782 635200.
You can also pop in and see us at our weekly drop ins:
Monday: Chesterton One Stop Shop 9.30am to 1pm
Tuesday: The Guildhall 9.30am to 1pm
Wednesday: The Guildhall 9.30am to 1pm
Thursday: The Guildhall 9.30am to 1pm
Friday: Ramsey Road Community Centre 10am to 1pm
The benefits available for working age claimants have changed. Universal Credit is a new single benefit which has been introduced in phases over the past few years.
Universal Credit (UC) replaces several existing benefits and it works differently to the existing benefit system so it’s important you know what’s new. We’ll help and support you through the transition to Universal Credit. Find out more about what it is, if it's right for you and speak to one of our expert Money Advisors on 01782 635200.
I just wanted to say thank you so much for being so kind and understanding after putting me in for a call with the Money Advice Team. You really took your time to listen and help me as much as possible! Need more people like you to help others the way you do so I’m ever so grateful.
- Aspire Housing Customer
Your Money Advice Team helped us a lot - after our benefits were cut when we were just managing to make ends meet, your help was there. We were thrilled to discover we were eligible for a £140 fuel discount. You also helped us apply for Seven Trent's Big Difference Scheme, which will save us hundreds of pounds!
- Aspire Housing Customer
The day I walked through the doors of the Money Advice Team at Aspire was the day my life changed for the better. My life had been falling apart. I was referred for more suitable accommodation and applied for Debt Relief and Seven Trent's Scheme. You helped me take so many positive steps to improving my situation.
- Aspire Housing Customer
Paying your rent should be a priority.
If you miss any payments on your rent account this is known as being in arrears. It is important that any rent arrears are not ignored as they can build up to a large amount and become very difficult to pay off.
Direct Debit
This is the most convenient way to pay your rent on a regular basis through your bank account. Setting up a Direct Debit is quick and easy. Simply login to My account to set one up online.
If you have a bank account but are unable to pay by Direct Debit it may be possible to pay on a regular basis by standing order. Please discuss this option with us. Direct debits are available weekly on Mondays or monthly on the 1st, 8th, 15th and 25th of the month.
Online through My account
You can pay by debit/credit card through My account. Simply login and choose make a payment.
Yes - if you are having difficulities in paying your rent, simply login to My account and send us a message. A member of our Money Advice team will be in touch with you. You can also seek advice from:
Direct Debit is a really easy, practical and safe way to pay your rent:
Simply login and contact us through My account for more information. Alternatively you can create an account
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Registered office: Aspire Housing Limited, Kingsley, The Brampton, Newcastle-under-Lyme, Staffordshire ST5 0QW
A registered society with the Financial Conduct Authority, Registration Number 31218R. Registered with the Regulator of Social Housing L4238 .