Tenancy services

We've changed the way we interact to make it easier for you to get things done. You can login to your account any time, any place, on any device.

You can pay your rent, report a repair, and check out what's happening in your area. So, whether you're armchair surfing, on a bus browsing, or logging on in your lunch break, you'll be able to do what you want safely and easily online.


Each year we hold a number of events in and around our communities as part of the Aspire Housing service.

Whether it's Get Togethers, Neighbourhood Walkabouts or Drop-ins, you can chat to members of the Aspire team about any issues you're facing as well as enquire about any additional help you may need.


From moving in and moving out to everything in between, we have a handy guide or a useful website to help in every situation.

Want to know how to re-pressurise your boiler, change a plug or swap energy supplier? You can find helpful hints, tricks and tips in your Aspire account. If you need any additional help, you can get in touch with any of our teams.

Anti-social behaviour

Anti-social behaviour (ASB) is defined as behaviour of a person that my cause harm, distress or alarm to others in the neighbourhood/residents who are not of the same household.

Learn more on how we tackle issues of ASB.

Service charges: explained

We will help you understand what service charges are, how they are calculated and which charges may be applied to your home. 

Tenancy services frequently asked questions

How do I apply for a mutual exchange?

If you are suitably housed but would still like to move, you can swap your home using online mutual exchange service, HomeSwapper. The site lets you advertise your property and find someone under a different social landlord to swap with. As an Aspire Housing customer, your registration with HomeSwapper is free – once approved, you’ll be able to search and view matches.

Once you’ve found someone to exchange with;  you both need to complete a Mutual Exchange Form.

Send this to Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW for the attention of your neighbourhood officer.

Once received, the exchange can be considered and we’ll contact you to explain the next steps.

I’ve been offered an Aspire Housing property – what do I need to do?

Call us on 01782 635200 within 24 hours of receiving your offer. If we don’t hear from you within 24 hours, the property will be offered to another customer.

How long does it take before being offered an Aspire Housing property?

The length of time before you receive an offer can vary. Once you’ve registered and placed your bids, a shortlist is arranged in order of eligibility banding – you'll receive feedback on your position once the shortlist has been made to find out how your application is being considered.