Frequently asked questions

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  1. Can you help to clear / tidy away leaves?

    Unfortunately, we do not offer this service. 

    1. Neighbourhood
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  2. How do I apply for a garage?

    You must be aged 17 or over to apply, and garages must be used for the storage of private motor vehicles only. To apply simply click on the link below to complete the application form.

    Once your application has been received, garages will be allocated on a first come first served basis, with priority provided to people with a registered disability and those who live in an Aspire Housing property should there be multiple applications for individual sites.

    Garage application form

    1. Neighbourhood
    2. Tenancy Services
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  3. How do I report ASB (Anti-social behaviour)?

    You can report anti-social behaviour online using our online form or simply call us in confidence.

    Please report criminal behaviour, including threats or acts of violence, to the Police by calling 999.

    Examples of antisocial behaviour include:

    • fights and arguments in the street
    • dog fouling or excessive barking
    • overgrown and untidy gardens, dumped rubbish, lack of care for home
    • theft and other crimes
    • drug and alcohol abuse and drug dealing
    • problems with car parking
    • vandalism and graffiti
    • abusive or threatening behaviour and language
    • loud or frequent noise disturbance
    • bad or thoughtless parking
    1. Neighbourhood
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  4. How do you tackle ASB (Anti-social behaviour) ?

    We utilise a variety of actions to resolve incidents promptly and effectively, often working in conjunction with partners and specialist agencies, our actions may include:

    • written or verbal warnings
    • Acceptable Behaviour Contracts (ABCs)
    • professional mediation
    • Anti-Social Behaviour Orders (ASBOs)
    • notice seeking possession
    • professional witnesses
    • eviction
    • specialist in-house solicitor
    • rubbish and graffiti removal
    1. Neighbourhood
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  5. When are your Great Get Together events?

    Our Great Get Together events bring the whole community working with local partners to provide access to services and advice. For more information about our upcoming events please visit our events page.

    View events

    1. Neighbourhood
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  1. Can I have new window keys?

    Please login to My account and report this as a repair. If you are already logged in click here to report a repair.

    1. Repairs and maintenance
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  2. Do you put carbon monoxide (CO2) alarms in all properties?

    We do not install Carbon Monoxide detectors to any property.

    1. Repairs and maintenance
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  3. How can I identify my boiler and re-pressurise it?

    Our handy how to guides can help you identify and re-pressurise your Vaillant ecoTec boilder. Click here for more information

    1. Repairs and maintenance
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  4. I have an issues with pests (insects, rodents, bats) can you help?

    We do not provide pest control (ants, bats, bees, fleas, ladybirds, mice, rats, squirrels, wasps) unless there is an immediate concern for the safety/wellbeing of customers. All pest control requests require approval from our neighbourhood team. Please login to send a message.

    1. Repairs and maintenance
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  5. What should I do if I find Japanese Knotweed in my garden?

    Japanese Knotweed needs to be treated as it can be destructive. Please login and send a message and a member of the customer excellence team will be in touch to discuss your query and arrange for it to be injected.

     

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  1. Can you help me to find a job?

    Yes. Our employment and skills team run a number of Job Clubs in the area on a weekly basis and are on-hand to help with:

    • Job searching
    • CV writing
    • Job applications
    • Interview preparation

    Our laptops and internet are free to use and no appointment is necessary.

    View our events page to find your nearest job club.

    View events

    1. Employment and Skills
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  2. Can you support me with learning or careers?

    Yes. Our employment and skills team can support you in accessing training and work experience, and to gain employment. Our dedicated advisors tailor support to you, spending as little or as much time working with you as you need. Support includes:

    • CV writing
    • Confidence building
    • Job searching
    • Work experience
    • New skills and training

    Visit the employment and skills page for more details

    1. Employment and Skills
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  3. Do you have any job vacancies?

    You can view our current vacancies here.

    1. Employment and Skills
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  4. Do you run any job clubs I could attend?

    Through PM Training, our employment and skills team provide weekly job club sessions at various locations to support people into work helping with CV writing, job searches and how to overcome barriers to employment. View our events page to find your nearest job club.

    View events

    1. Employment and Skills
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  5. I'm not an Aspire Housing customer, can you still help me to find work?

    Yes. Our PM Training employment and skills team supports local people through a number of different work programmes which can help you find employment and training opportunities. Find out more about employment and skills here

    1. Employment and Skills
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  1. Can I hand in my keys early?

    You can hand in your keys and leave your property during your notice period, however you’ll still need to pay the rent for the full four-week notice period. You will also be responsible for looking after the property and may be charged for any damage that occurs during this time.

    If you do wish to leave during your notice period, please let us know.

    1. Tenancy Services
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  2. How do I update my details?

    Simply login to your account below and edit your profile within 'My profile'.

    Login to My account

    1. Tenancy Services
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  3. What dates can I choose for my Direct Debit?

    You can choose from the following dates:

    • 1st
    • 8th
    • 15th
    • 25th

    Alternatively, you can choose your Direct Debit to go out every Monday.

    Simply login and contact us through My account for more information. Alternatively you can create an account

    1. Tenancy Services
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  4. What is Community Living?

    Community Living schemes are properties for over 55s with communal areas which allow customers to participate in an active social life and support them with living independently within a community.

    1. Tenancy Services
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  5. What is my termination date?

    Your termination date is worked out from the first Monday after we receive your notice form.

    1. Tenancy Services
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  1. What is the bedroom tax and will it affect me?

    The bedroom tax is a shortfall in housing benefit because the property you're renting is considered to large for you or your family's needs. Housing benefit only covers the cost of a property with the number of bedrooms which match your housing eligibility. 

    If you're looking to move into one of our homes, we'll check if you are affected. We will only offer a property that is larger than you are eligible for if you don't rely on housing benefit.

    1. Money Advice
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  2. When are your money advice drop in sessions?

    We provide money advice drop in sessions across various locations and times. Often they are weekly, we recommend checking our events to find the nearest drop in session to you. 

    View events

    1. Money Advice
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  3. What benefits am I entitled to?

    To find out if you are entitled to claim for additional benefits, you can use the free independent tool, entitled to.

    View benefits calculator 

    1. Money Advice
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  4. Who are Dukes?

    Dukes are a third-party income collection agency who work on our behalf. If you have recieved a letter from them you will need to contact them direct on 01785 825500.

    1. Money Advice
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  5. How is my rent calculated?

    Since April 2003, both council and housing association tenants have had their rents set according to the Government’s national formula. In the 2015 Summer Budget the Chancellor announced that social housing rents would decrease by 1% a year for the next four years, starting in 2016/17. Therefore you will see that your rent has decreased from what you were paying last year.

    1. Money Advice
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  1. When are the rent free weeks?

    There are 4 weeks each year where we do not add a rent charge to your rent account.

    These are the last 2 weeks in December and the last 2 weeks in March.

    1. General
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  2. I registered for 'My account' but had to leave the page to get information. Where do I go to validate my details?

    Click on Login.   Add the details that you’ve used for step one of the registration (your email address and password) and you will be taken back to the validation screen where you can confirm your date of birth and tenancy reference number. Your tenancy reference number may appear with a space and then a further number.  You don’t need to type in the number after the space or any 0’s  

    1. General
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  3. What is Shared Ownership?

    A: Shared Ownership, also known as 'part rent, part buy', is a scheme funded by the government, housing associations and local authorities, which provides a stepping stone to complete home ownership.

    When you buy a Shared Ownership property, you make a monthly mortgage payment for the share you own, and a subsidised rent payment on the share which is owned by the housing provider.

    The scheme has been designed to enable you to buy a property which you can afford. The combined monthly mortgage and rent payments are often less than if you were to buy a home outright, or not much more if you were renting.

    Over time, you can buy a larger share in the property until you own it outright - this process is known as 'staircasing.'

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  4. What is my tenancy reference number and where can I find it?

    Your tenancy reference number is your unique account number with Aspire Housing. This can be found on any rent statement we have sent you. 

    This can be found in My account, simply login. If you are unable to login, you can contact us here.

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