An emergency repair is considered to be any fault which carries the risk of immediate injury or health risk to people or major damage to property.
An example of this could be a gas leak, a very heavy water leak (for example, the leak would fill a bucket or bowl in minutes).
We aim to deal with emergency repairs within 4 hours by either making safe or fixing.
It is important that if you consider your repair to be an emergency please don’t hesitate and call us on our 24/7 emergency line on 01782 635200.
Non-emergency repairs are things you can reasonably live with for a short time without immediate risk to your safety, security or health, for example, an internal door repair, a loose or damaged switch or socket, or plastering.
Non-emergency repairs will be carried out within 8 - 12 working days. Please be aware that these timescales may need to be extended due to the nature of certain repairs.
If you have an emergency repair call our 24/7 line on 01782 635200
You can request an alteration or improvement to your property by logging in filling in the form below. Once requested, a member of our asset team will be in touch: ADD IN LINK
Yes, so long as you have been in your Aspire Housing property for 12 months or more. Login and fill in the form below and a member of our adaptations team will be in touch:
If your request is for a children's adaptation, you need to make contact with a Children's OT first. You can do this by contacting the First Response Team on 0800 1313126 or email them at email@example.com
You can find more information on adaptation services provided by Staffordshire County Council on their website
Your Local Authority offers a pest control service. If you live in Newcastle under Lyme, you can find information here.
If you are a Leaseholder and have concerns about pests in an area of your home that we maintain, or if you live in one of our Community Living Schemes and have pest concerns about a communal area, please contact us.
During a gas service we will;
• Inspect your boiler controls and ensure they’re working properly
• Check your boiler for corrosion and leaks
• Take off your boiler’s casing to inspect the main components
• Check the gas pressure
• Test the flue to ensure no unsafe fumes are being emitted
• Clean all parts, as required
• Pop the casing back on and check the seals
• Leave you with a checklist and report on your boiler’s safety
Structure of building and exterior of property;
Gas, water and electricity
We are responsible for repairing all leaks and for the installation, maintenance and repairs of utilities including, the supply of water, gas and electricity. This includes:
Fireplaces, Fitted fires, Sockets, Light fittings including sealed units and fluorescent tubes (excluding bulbs)
You need to ask for permission for this. You can submit an application here through My account.
Yes, you can request to have a water meter fitted, simply login and fill in the form below and a member of our asset team will be in touch.
Please note, while you are not permitted to make improvements or alterations within the first 12 months of your tenancy, we will consider a request for a water meter:
Each year we carry out a Home Condition survey on a number of our properties. The survey looks at the lifespan of several components within our homes including the kitchen, bathroom, central heating and roofing. The information gathered then shapes our future improvement programmes.
Bleeding a radiator is a common DIY job that can be carried out by yourself. Our handy guide and video takes you though the quick step process.
What do you need?
Step-by-step guide to bleed your heating system
The main purpose of the emergency repair service is to make safe or secure. Whilst every effort will be made to undertake a full repair when responding to an emergency during normal working hours of 8am to 6pm Monday to Friday, this may not always be possible and a further repair visit for follow on work may be required.
If you have an emergency repair call us 24/7 on 01782 635200.
Simply login and send us a message. A member of our asset management team will then be in touch to discuss your query
Condensation is probably the most common form of moisture in buildings and in the home. Our guide explains how you can help to reduce condensation within your home and prevent unsightly mould growth on decorated finishes and soft furnishings.
If you have followed the advice in the above guide and you still have condensation and damp, you can login to My account and let us know.
Our handy how to guides can help you identify and re-pressurise your Vaillant ecoTec boilder.
Yes, you can request to have a smart meter fitted, simply login and fill in the form below and a member of our asset team will be in touch.
Please note, while you are not permitted to make improvements or alterations within the first 12 months of your tenancy, we will consider a request for a smart meter:
If you smell gas, or suspect there is a gas escape, you should immediately do the following:
Any work we undertake is recharged to the customer. Login and fill in the form below and a member of our adaptations team will be in touch:
ADD IN ADAPTATION FORM
A recharge is a charge to customers for the cost of any repairs and/or clearances which are the customers' responsibility or are as a result of misuse, deliberate damage or neglect.
After a tenancy ends and before a new tenant moves in, we will make a decision about whether to keep any alterations or to remove them and replace them with standard items.
If we decide not to remove a non-standard item, we take responsibility for the repair.
When the non- standard item is beyond reasonable repair, it will be removed and replaced with a standard fitting.
It is different for a Mutual Exchange?
For a Mutual Exchange, tenants agree to take on responsibility for the tenancy that they are exchanging to. This includes any alterations which were made by the tenant that they exchanged with.
No - the adaptations in our properties are taken into consideration when we let to a new customer. We do our best to match the customer to the property.
We install carbon monoxide detectors in all properties which contain solid fuel burning appliances.
Yes you can. You need to contact us as soon as possible. Simply login to My account and send us a message.
You can request changes like a dropped kerb by logging in and filling in the form below. Once requested, a member of our asset team will be in touch:
If you live in a flat and have concerns around noise please login to My account and send us a message.
Adopted land is generally a road, pavement or access area, which the council is responsible for. Aspire Housing can be responsible for some adopted land that is near to or forms access to our properties (such as alley ways).
You can be charged for all repairs where you have caused the damage yourself. We may also charge for emergency attendance if you are not there. Somethings are your responsibility,
If you have a stair lift, Aspire Housing will complete the service visits and any repairs that will need to be carried out. Contact Aspire Housing here
Staffordshire County Council will service and repair floor lifts, step lifts and hoists. Contact Staffordshire County Council on firstname.lastname@example.org or 0300 1118000
Aspire Housing will service the Closomat toilets and Closomat will repair free of charge (excluding damage). Contact Closomat on 0161 9691199.
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