Contact us

Contact us

Before you reach for the phone...

We have developed our FAQs to answer your query online. This is the simplest, quickest way to find the answer to your query saving you time. 

Of course, we realise sometimes you might need to talk to someone so if you can't find what you need online, why don't you try Live Chat to talk to one of our customer excellence advisors.

AH1 Contact - Your Account Block

Easier and quicker access to your account

Do you want to report a repair, pay your rent or update your details? No need to call us, simply login to My account where you can access your Aspire Housing account 24/7 securely from any device, anywhere.

If you don't have a login it takes a few minutes to create an account.

Create an account here

Make a compliment, comment or complaint

Make a compliment, comment or complaint

We'd love to hear from you, and there are a number of ways you can contact us:

•    Online – use this form to send us some feedback 
•    Live Web Chat - open Monday to Friday 9am to 4pm
•    Call us on 01782 635200 - open Monday to Friday 8am to 5pm
•    Write to us at:
Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW

We'll do our best to resolve any concerns straight away, and if you're unhappy with our response we have a formal complaint process too. 

Submit your feedback

AH1 Contact - FAQ Block

Find answers to the most common questions

Ever wondered what our policy is on pets? What to do if you need a repair? When our next community event is?

Why not search our ever growing FAQs where the answers are only a few clicks away.

View our frequently asked questions

By email

Send us a message by clicking here

By telephone

01782 635 200

Lines open:
Monday - Friday 8am - 5pm

Out of Hours contact details

Emergency Housing Advice:

01782 615 599

Emergency repairs:

01782 635 200

By Live Chat

Simply click on 'Live Chat' to talk with a customer adviser during working hours.

By writing

Aspire Housing
The Brampton

Aspire @ Castle House

Our customer self-serve centre at Castle House, Newcastle is currently closed until further notice due to Covid-19 guidance.

Whilst Castle House is closed please contact us via Live Web Chat, email or phone and we'll be able to give you any information and help you need.


For press and media

If you would like to contact the marketing and communications team, please fill in our online form or call 01782 854850.

Check out our Aspire life blog or follow us on Twitter and Facebook.

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